Applying the analytic hierarchy process for investigating key indicators of responsible innovation in the Taiwan software service industry

This study explores the critical factors of responsible innovation in the Taiwan software service industry. Based on a literature review, four main dimensions have been identified as the key factors, namely, financial capital, capabilities, social capital, and reputational assets. A hierarchical structure is constructed using these factors, and the Analytic Hierarchy Process (AHP) method is used to confirm the importance of factor weights. Questionnaires were distributed to various software companies and respondents from 35 companies. Analysis results indicate that reputational assets are highly valued, followed by social capital. The software server industry prioritizes these two indicators for responsible innovation development. Results highlight the importance of responsible innovation, assisting companies in understanding its significance and formulating strategies to enhance innovation capabilities, corporate governance, and alignment with environment and market trends. This study contributes to the evolving field of innovation management and offers valuable references for software service companies.