Examining The Normative Framework of Medical Dispute Resolution in Indonesia: Patient, Doctor, and Procedural Perspectives

Changes in the characteristics of society towards medical services as users of medical services are not supported by increased communication between doctors and patients, giving rise to dissatisfaction and conflict between both. This large gap between society and doctors has given rise to disputes against the medical profession, which has given rise to medical disputes. This research aims to analyze the medical dispute resolution system in Indonesia. The type of research used by researchers is normative legal research, namely legal research that attempts to find legal rules, principles, and doctrines to answer the legal issues being faced. The data sources used in this research are secondary data obtained through primary legal materials and secondary legal materials. The data obtained in this research will be analyzed using qualitative descriptive analysis methods. The conclusions in this research are: The ideal dispute resolution between doctors and patients can be seen from three sides, namely the patient side, the doctor side, and the procedure side. Before choosing which route will be used by the patient in resolving problems related to medical disputes, the patient is expected to review the advantages and disadvantages of each path.