患者对医院急诊科护士分诊护理的满意度：范围界定审查

IF 0.7 Q4 NURSING

Enfermeria Clinica Pub Date : 2024-09-01 DOI:10.1016/j.enfcli.2024.06.005

Meritxell López-Hernández , Montserrat Puig-Llobet , Lidia Miralles-Sánchez , Yolanda Moreno-Mateos , Jordi Galimany-Masclans

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引用次数: 0

摘要

引言病人护理质量对医疗保健至关重要，尤其是在医院急诊科（ED），由护士执行的分诊过程是最基本的，但对其研究不足。本研究旨在探讨患者对分诊过程的满意度，确定改进机会，并为今后的研究提供指导，以提高急诊科护理水平。研究方法本研究对包括 PubMed、CINAHL、Scopus、Cochrane、Joanna Briggs、Google 和 Google Scholar 在内的数据库进行了范围性综述。结果共纳入六项研究，结果显示患者对分诊的满意度很高，尤其是对护士的技能和专业能力、礼貌、尊重、兴趣和同理心。然而，疼痛管理和对治疗的信心得分较低。患者的满意度与年龄、性别、就诊原因以及对护士专业能力的看法有关。结论护士在分诊方面的培训和教育对患者满意度至关重要。需要进一步开展研究，以评估分诊护理干预措施的有效性，并解决仍然存在的挑战。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

查看原文本刊更多论文

Satisfacción de los pacientes sobre la atención recibida por la enfermera en el triaje de los servicios de urgencias hospitalarios: revisión de alcance

Introduction

Perceived quality of patient care is essential in healthcare, particularly in Hospital Emergency Departments (EDs), where the triage process, performed by nurses, is fundamental yet under-researched. The aim is to explore patient satisfaction in triage, identify improvement opportunities, and provide guidance for future research to enhance ED care.

Methodology

A scoping review was conducted across databases including PubMed, CINAHL, Scopus, Cochrane, Joanna Briggs, Google, and Google Scholar. Empirical articles from January 2014 to December 2023 were selected, excluding non-face-to-face triage, pediatrics, and aspects not related to nursing care.

Results

Six studies were included, demonstrating a high level of patient satisfaction with triage, especially regarding nurses’ skills and professional competence, courtesy, respect, interest, and empathy. However, pain management and confidence in treatment scored lower. Patient satisfaction was related to age, gender, reason for consultation, and perception of nurses’ professional competence.

Discussion

Similar opinions were observed regarding areas for improvement in care and nurses’ skills in triage. The need for qualitative research and more rigorous sampling methods was highlighted.

Conclusions

Nurse training and education in triage are crucial for patient satisfaction. Further research is needed to evaluate the effectiveness of nursing interventions in triage and address remaining challenges.

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来源期刊

Enfermeria Clinica NURSING-

CiteScore

2.00

自引率

0.00%

发文量

期刊介绍： Enfermería Clínica is a peer-reviewed scientific journal that is a useful and necessary tool for nursing professionals from the different areas of nursing (healthcare, administration, education and research) as well as for healthcare professionals involved in caring for persons, families and the community. It is the only Spanish nursing journal that mainly publishes original research. The aim of the Journal is to promote increased knowledge through the publication of original research and other studies that may help nursing professionals improve their daily practice. This objective is pursued throughout the different sections that comprise the Journal: Original Articles and Short Original Articles, Special Articles, Patient Care and Letters to the Editor. There is also an Evidence-Based Nursing section that includes comments about original articles of special interest written by experts.