Enhancing Utility Sector Efficiency and Security: Integrating Digital Identity Systems Amidst Privacy and Ransomware Challenges

The integration of digital identity systems within gas and electric utilities has the potential to significantly enhance operational efficiency and customer service. However, this transformation brings forth critical challenges related to privacy and cybersecurity, including the rising threat of ransomware attacks. These attacks can severely disrupt operations and compromise data integrity, underscoring the need for both preventive measures and robust recovery strategies. This review paper delves into the intersection of these domains, analyzing the current landscape of digital identity systems in the utility sector, identifying key vulnerabilities, and evaluating existing regulatory frameworks. Through an examination of case studies and best practices, the paper offers recommendations to strengthen digital identity infrastructures, focusing on advanced encryption, multi-factor authentication, continuous monitoring, and effective ransomware recovery strategies. These insights aim to assist utility companies in safeguarding consumer data and ensuring the integrity of essential services