Effect of organizational citizenship behavior on psychological well-being: Mediating and moderating effects of emotional intelligence: An empirical study of it-enabled industry employees in Hyderabad

The purpose of this study is to investigate the relationship between organizational citizenship behavior and psychological well-being and assess the moderating and mediating effects of emotional intelligence (EI) on the psychological well-being of Information Technology-enabled employees in Hyderabad. Survey research with quantitative study methodology was applied, and a structured questionnaire was used to collect the data. The effects of organizational citizenship behavior and emotional intelligence on psychological well-being of IT-enabled employees were assessed. The mediating and moderating effects of emotional intelligence on the relationship between organizational citizenship behavior and psychological well-being were assessed. The assessed Cronbach’s alpha coefficient, which ranged from 0.79 to 0.91, indicates the questionnaire maintained its reliability and internal consistency. The SEM analysis results revealed excellent model fit, and the impact of OCB and EI on psychological well-being was statistically significant (p<0.001) on the IT-enabled industry employees. Furthermore, EI partially mediated psychological well-being through the OCB of information technology employees. The slope analysis reveals that emotional intelligence strengthens the positive association between the OCB and the PWB of IT-enabled sector employees. EI and OCB enhance PWB and employee performance. The study's conclusions can be utilized to create employee promotion plans for OCB and EI, which have several significant ramifications for IT companies. Therefore, the organizations should try to enhance the EI and OCB of employees and develop a supportive culture within the organizations. There are some subjectivity and cultural issues that were elaborated at the end.