在线争议解决中的人工智能和区块链技术：南非消费者纠纷的解决方案？

Q3 Social Sciences

Potchefstroom Electronic Law Journal Pub Date : 2024-07-12 DOI:10.17159/1727-3781/2024/v27i0a14648

Mnotho Ngcobo

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引用次数: 0

摘要

随着电子商务交易的增长和人们生活的在线化，以适合消费者及其纠纷类型的方式解决消费者纠纷非常重要。目前，南非在解决消费纠纷方面面临着严重的延误，由于目前的程序耗时过长，消费者最终无法进行低价值的索赔。此外，消费者也没有资金支付律师费。消费者保护法》鼓励在将消费者纠纷提交法院之前使用替代性纠纷解决方式（ADR）。然而，这种 ADR 程序耗时漫长，无法为消费者提供负担得起的高效救济。目前的 ADR 程序并不能满足消费者的期望；因此，本文建议整合人工智能（AI）和区块链技术，通过在线争议解决（ODR）来解决消费争议。本文探讨了人工智能和区块链技术的各种形式。本文介绍了在线争议解决的概念，并以当前的在线争议解决系统（如 eBay）和已将人工智能与在线争议解决相结合的国家为例，为南非利用人工智能和区块链技术进行在线争议解决树立了典范。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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Artificial Intelligence and Blockchain Technologies in Online Dispute Resolution: A Solution to Consumer Disputes in South Africa?

With the growth of e-commerce transactions and people living their lives online, it is important for consumer disputes to be tailored in a manner that is suitable for consumers and their types of disputes. Currently South Africa is facing major delays in resolving consumer disputes, and consumers end up not pursuing their low-value claims as the current processes take a long time. Further, consumers do not have the funds to pay attorneys. The Consumer Protection Act encourages the use of alternative dispute resolution (ADR) before a consumer dispute can be referred to a court of law. However, such ADR processes are lengthy and do not provide consumers with affordable and efficient relief. The current ADR processes do not meet the expectations of the consumers; thus, this paper proposes an integration of artificial intelligence (AI) and Blockchain Technologies in resolving consumer disputes via online dispute resolution (ODR). Various forms of AI and blockchain technologies are explored. The concept of online dispute resolution is introduced and current examples of online dispute resolution systems like eBay, and countries that have already moved to online dispute resolution with the integration of AI, are used as exemplary models for a South African online dispute resolution powered by AI and blockchain technologies.

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来源期刊

Potchefstroom Electronic Law Journal Social Sciences-Law

CiteScore

0.60

自引率

0.00%

发文量

审稿时长

24 weeks

期刊介绍： PELJ/PER publishes contributions relevant to development in the South African constitutional state. This means that most contributions will concern some aspect of constitutionalism or legal development. The fact that the South African constitutional state is the focus, does not limit the content of PELJ/PER to the South African legal system, since development law and constitutionalism are excellent themes for comparative work. Contributions on any aspect or discipline of the law from any part of the world are thus welcomed.