顾客满意度是网络购物中服务质量与再购意向之间的中介因素

IF 3 Q2 BUSINESS
Silverius Y. Soeharso
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引用次数: 0

摘要

电子商务网上购物已成为消费者日常活动的一种新模式。消费者之所以倾向于使用电子商务,是因为其高效率和高效益,能让消费者更轻松地获得商品和服务。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
Customer satisfaction as a mediator between service quality to repurchase intention in online shopping
Online shopping on e-commerce has become a new pattern for consumers’ daily activities. Consumers tend to use e-commerce because of its effectiveness and efficiency, which makes it easier to get th...
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来源期刊
CiteScore
4.40
自引率
10.00%
发文量
301
审稿时长
16 weeks
期刊介绍: Cogent Business & Management is a fully peer-reviewed, open access journal with a mission to help researchers reach a truly global audience, interact with experts in their field, and discover new connections across diverse fields of research. Cogent Business & Management considers original research articles, reviews and letters in the following branches of business and management research: Accounting, Corporate Governance & Business Ethics Banking & Finance Information & Technology Management Management Marketing Operations Management.
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