满意度是用户公正的函数：社会交换理论的视角

IF 2.9 4区管理学 Q2 MANAGEMENT

Technology Analysis & Strategic Management Pub Date : 2024-07-10 DOI:10.1080/09537325.2024.2369934

Mehwish Waheed, Noor Ul-Ain, Jan Riezebos, Patrick Mikalef

引用次数: 0

摘要

本研究调查了投诉行为与源自正义感和安全感的满意后行为之间的关系。在社会交换理论的基础上，我们提出了一种综合的...

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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Satisfaction as a function of user justice: a social exchange theory perspective

This study investigates complaint behaviour as a function of post-satisfaction behaviour stemming from perceptions of justice and security. Grounded in social exchange theory, we propose an integra...

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来源期刊

Technology Analysis & Strategic Management MANAGEMENT-

CiteScore

8.00

自引率

8.80%

发文量

155

期刊介绍： Technology Analysis & Strategic Management is an international research journal, linking the analysis of science, technology and innovation with the strategic needs of policy makers and management. The Journal presents research on the analysis of innovation and technology, and on the associated processes, potentials and implications, as well as the development of appropriate methodologies for the effective conduct of such studies. The scope of the Journal extends from innovation and technological issues at the corporate and organizational level, through state, national and international capabilities, as far as issues of technology-related global politics. Technology Analysis & Strategic Management also promotes strategic thinking about how science and technology can be exploited industrially.