Too poor to get social housing: Accounting and structural stigmatisation of the poor

This paper examines the role of accounting in a public social housing organisation, joining a conversation on how accounting participates in the stigmatisation of poverty. We draw upon the structural stigma approach, which considers stigmatisation within its broader political structures and temporal perspectives, to analyse the role accounting plays in the stigmatisation of the poorest applicants. Drawing upon Tyler’s approach, we conduct an upward and backward analysis of this stigmatisation, with the role of the Performance Measurement and Management Accounting Systems (PMS and MAS) as a central phenomenon. The analysis shows the importance of institutional housing policies (funding schemes, social mix, and social housing sector governance) in shaping the MAS, entrenching the poorest’s structural stigmatisation. It also reveals how the operations surrounding the PMS led to a classification of applicants, negatively labelling the poorest and thus denying them access to dwellings. This research contributes to the accounting literature on stigma by outlining the role of accounting in the structural stigmatisation of the poorest applicants, shedding light on the fact that accounting reproduces the stigmatisation of the poorest and is part of the machinery of inequality. We also contribute to the stigma literature by adopting a backward temporal perspective on the stigmatisation of the poorest. We finally add to the limited accounting literature on social housing by showing the impact (and negative outcomes) of New Public Management (NPM)-related PMS on the poorest beneficiaries.