{"title":"遭遇服务故障后，恢复工作对私人和公共投诉者的影响相同吗？","authors":"James Gerard Caillier","doi":"10.1080/10999922.2024.2365242","DOIUrl":null,"url":null,"abstract":"This study investigated service failures in a public organization, focusing on whether types of complaints (i.e., complaining publicly or privately), the exposure generated by complaints, and reper...","PeriodicalId":51805,"journal":{"name":"Public Integrity","volume":null,"pages":null},"PeriodicalIF":1.3000,"publicationDate":"2024-06-17","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"0","resultStr":"{\"title\":\"Do Recovery Efforts Have the Same Impact on Private and Public Complainants After Experiencing a Service Failure?\",\"authors\":\"James Gerard Caillier\",\"doi\":\"10.1080/10999922.2024.2365242\",\"DOIUrl\":null,\"url\":null,\"abstract\":\"This study investigated service failures in a public organization, focusing on whether types of complaints (i.e., complaining publicly or privately), the exposure generated by complaints, and reper...\",\"PeriodicalId\":51805,\"journal\":{\"name\":\"Public Integrity\",\"volume\":null,\"pages\":null},\"PeriodicalIF\":1.3000,\"publicationDate\":\"2024-06-17\",\"publicationTypes\":\"Journal Article\",\"fieldsOfStudy\":null,\"isOpenAccess\":false,\"openAccessPdf\":\"\",\"citationCount\":\"0\",\"resultStr\":null,\"platform\":\"Semanticscholar\",\"paperid\":null,\"PeriodicalName\":\"Public Integrity\",\"FirstCategoryId\":\"1085\",\"ListUrlMain\":\"https://doi.org/10.1080/10999922.2024.2365242\",\"RegionNum\":0,\"RegionCategory\":null,\"ArticlePicture\":[],\"TitleCN\":null,\"AbstractTextCN\":null,\"PMCID\":null,\"EPubDate\":\"\",\"PubModel\":\"\",\"JCR\":\"Q3\",\"JCRName\":\"PUBLIC ADMINISTRATION\",\"Score\":null,\"Total\":0}","platform":"Semanticscholar","paperid":null,"PeriodicalName":"Public Integrity","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.1080/10999922.2024.2365242","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"Q3","JCRName":"PUBLIC ADMINISTRATION","Score":null,"Total":0}
Do Recovery Efforts Have the Same Impact on Private and Public Complainants After Experiencing a Service Failure?
This study investigated service failures in a public organization, focusing on whether types of complaints (i.e., complaining publicly or privately), the exposure generated by complaints, and reper...
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