北部边缘地区年轻人使用聊天机器人促进心理健康的思考--定性研究。

IF 1.3 4区 医学 Q4 PUBLIC, ENVIRONMENTAL & OCCUPATIONAL HEALTH
Catrine Kostenius, Frida Lindstrom, Courtney Potts, Niklas Pekkari
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引用次数: 0

摘要

来自瑞典北部、芬兰、爱尔兰、北爱尔兰和苏格兰的研究人员共同开展了一项国际研究合作,开发了 ChatPal 聊天机器人,以探索使用多语言聊天机器人促进各年龄段人群心理健康的可能性。在瑞典,最终用户是年轻人。本研究旨在探索和讨论瑞典年轻人使用聊天机器人促进心理健康的经验。15-19 岁的年轻人填写了一份开放式调查问卷,对 ChatPal 聊天机器人提出反馈意见和改进建议。共分析了 122 份调查回复。调查回复的定性内容分析产生了三个主题,每个主题包含两到三个子主题。主题 1:在需要时感觉有人在身边,突出了可用性和可及性的积极方面。主题 2:人机交互有其局限性,包括对话不自然、不人性化和内容可用性有限等方面。主题 3:可用性有待提高,因为缺乏网络连接导致的技术错误和聊天机器人导航困难都是问题所在。我们对研究结果进行了讨论,并为那些为年轻人设计和开发数字心理健康技术的人提供了潜在的启示。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
Young peoples' reflections about using a chatbot to promote their mental wellbeing in northern periphery areas - a qualitative study.

An international research collaboration with researchers from northern Sweden, Finland, Ireland, Northern Ireland, Scotland and developed the ChatPal chatbot to explore the possibility of a multilingual chatbot to promote mental wellbeing in people of all ages. In Sweden the end users were young people. The aim of the current study was to explore and discuss Swedish young peoples' experiences of using a chatbot designed to promote their mental wellbeing. Young people aged 15-19 filled out an open-ended survey giving feedback on the ChatPal chatbot and their suggestions on improvements. A total of 122 survey responses were analysed. The qualitative content analysis of the survey responses resulted in three themes each containing two to three sub-themes. Theme 1, feeling as if someone is there when needed, which highlighted positive aspects regarding availability and accessibility. Theme 2, human-robot interaction has its limitations, which included aspects such as unnatural and impersonal conversations and limited content availability. Theme 3, usability can be improved, given technical errors due to lack of internet connection and difficulty navigating the chatbot were brought up as issues. The findings are discussed, and potential implications are offered for those designing and developing digital mental health technologies for young people.

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来源期刊
International Journal of Circumpolar Health
International Journal of Circumpolar Health 医学-公共卫生、环境卫生与职业卫生
CiteScore
2.10
自引率
15.40%
发文量
51
审稿时长
6-12 weeks
期刊介绍: The International Journal of Circumpolar Health is published by Taylor & Francis on behalf of the Circumpolar Health Research Network [CircHNet]. The journal follows the tradition initiated by its predecessor, Arctic Medical Research. The journal specializes in circumpolar health. It provides a forum for many disciplines, including the biomedical sciences, social sciences, and humanities as they relate to human health in high latitude environments. The journal has a particular interest in the health of indigenous peoples. It is a vehicle for dissemination and exchange of knowledge among researchers, policy makers, practitioners, and those they serve. International Journal of Circumpolar Health welcomes Original Research Articles, Review Articles, Short Communications, Book Reviews, Dissertation Summaries, History and Biography, Clinical Case Reports, Public Health Practice, Conference and Workshop Reports, and Letters to the Editor.
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