Nachhaltige Steigerung der Produkt- und Prozessqualität

Abstract The quality in the product creation process is of crucial importance for manufacturing companies in terms of customer satisfaction and thus economic success. However, a growing variety and increasing product requirements pose challenges to the achievable product quality and the necessary processes. As a result, quality defects often occur in the development, manufacturing, and the application of a product. To be able to sustainably learn from the errors that have occurred and to initiate a suitable process of continuous product improvement as a company, the introduction of QRQC (Quick Response Quality Control) may be necessary. To illustrate the implementation of such a methodological approach, this article exemplarily presents the introduction and functionality of a problem-solving system at Liebherr Hydraulikbagger GmbH.