EMPLOYEE ENGAGEMENT AND ORGANIZATIONAL PERFORMANCE IN KENYA: A CRITICAL REVIEW

The well-being of the employees and their happiness must be the precedence of every successful enterprise in order to satisfy the customers and achieve the best results.  Research has consistently shown that employee engagement is powerfully linked to a range of organizational success factors Worker engagement; emotionally or intellectually is very essential to the success of the organization. The positive feelings that employees experience about their business and employers affect certainly the customer satisfaction in terms of service, loyalty and engagement. Furthermore, engagement can give every employee the feeling to perform in the best way, by learning new skills and completing all the work with innovative suggestions. Organizations measure engagement in different ways that agrees with its nature. Some organizations that have established and carried out efficient employee engagement programs or schemes have enhanced their productivity and performance by more than 20%. In addition, the firms have greatly reduced employee turnover by more than 87%, which shows that employment engagement provides firms with a channel for development and profitability. This study aimed to examine employee engagement and organisational performance in the public sector. The study aimed at reviewing literature from the Kenyan case of employee engagement and how it had affected performance in the public sector. After the presentation at the theoretical framework summarized by a deep literature review, a methodological and empirical posture was elaborated to analyze the factors that influence the employee engagement in the public sector. The paper explored the concept of engagement and why it is important; The research reviewed findings in recent literature about the antecedents and outcomes of engagement (both generally and within public service in particular); Amongst the factors identified in the Kenyan case included ; Dedication engagement on organizational performance in the civil service; Vigour engagement on organizational performance, Absorption engagement on organizational performance the moderating role of supervisor’s support on the relationship between employee engagement and organizational performance in the public sector in Kenya. Key Words: Employee Engagement, Productivity CITATION: Amahwa, O. M., & Otuya W. (2020). Employee engagement and organizational performance in Kenya: A critical review. The Strategic Journal of Business & Change Management, 7(2), 86 – 101.