公共服务用户对绩效信息的反应:贝叶斯学习还是动机推理?

IF 5.2 1区 管理学 Q1 POLITICAL SCIENCE
Peter Rasmussen Damgaard, Oliver James
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引用次数: 0

摘要

尽管绩效信息被广泛推广,以改善公共服务提供的问责制,但行为学研究表明,动机推理会导致接受者不准确地更新他们的信念。然而,服务使用者的推理过程却在很大程度上被忽视了。我们提出了公共服务用户对绩效信息的动机推理理论,这种推理源于他们对提供服务的组织的认同。我们解决了研究动机推理所面临的一个重大挑战--广泛使用的现有研究设计无法排除其他认知解释,尤其是贝叶斯学习,因此现有研究结果可能是由强烈的先验信念驱动的,而不是对新信息的偏差处理。我们使用一种包含贝叶斯学习的研究设计作为基准,来识别偏离准确性的动机推理过程。我们利用预先登记的信息提供实验来评估该理论的实证意义,实验对象是有子女在公立学校就读的家长。为了评估他们基于身份的动机推理,我们向他们提供了有关学校的嘈杂但真实的绩效信息。总体而言,我们没有发现任何方向性动机推理的证据。相反,家长会根据成绩反馈改变自己的信念,这种方式在很大程度上反映了保守的贝叶斯学习。在这种情况下,向服务对象报告成绩比一般动机推理文献所指出的更不容易受到动机偏差的影响。此外,探索性研究结果表明,绩效信息可以纠正被误导的服务使用者的错误信念,这表明向服务使用者报告绩效的投资是值得的,这样可以让他们了解自己的信念并提高责任感。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
Public Service Users’ Responses to Performance Information: Bayesian Learning or Motivated Reasoning?
Although performance information is widely promoted to improve the accountability of public service provision, behavioral research has revealed that motivated reasoning leads recipients to update their beliefs inaccurately. However, the reasoning processes of service users has been largely neglected. We develop a theory of public service users’ motivated reasoning about performance information stemming from their identification with the organization providing their services. We address a significant challenge to studying motivated reasoning—that widely used existing research designs cannot rule out alternative cognitive explanations, especially Bayesian learning, such that existing findings could be driven by strong prior beliefs rather than biased processing of new information. We use a research design incorporating Bayesian learning as a benchmark to identify departures from accuracy motivated reasoning process. We assess the empirical implications of the theory using a preregistered information provision experiment among parents with children using public schools. To assess their identity based motivated reasoning we provide them with noisy, but true, performance information about their school. Overall, we find no evidence of directionally motivated reasoning. Instead, parents change their beliefs in response to performance feedback in a way that largely reflects conservative Bayesian learning. Performance reporting to service users is less vulnerable to motivational biases in this context than suggested by the general literature on motivated reasoning. Furthermore, exploratory findings show that performance information can correct erroneous beliefs among misinformed service users, suggesting that investment in reporting performance to service users is worthwhile to inform their beliefs and improve accountability.
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来源期刊
CiteScore
8.50
自引率
11.90%
发文量
46
期刊介绍: The Journal of Public Administration Research and Theory serves as a bridge between public administration or public management scholarship and public policy studies. The Journal aims to provide in-depth analysis of developments in the organizational, administrative, and policy sciences as they apply to government and governance. Each issue brings you critical perspectives and cogent analyses, serving as an outlet for the best theoretical and research work in the field. The Journal of Public Administration Research and Theory is the official journal of the Public Management Research Association.
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