致力卓越、創新醫療：雙和提升醫品病安的旅程

雙和醫院自2008年開院以來一直秉持以病人及員工為中心的服務理念，持續提升醫療品質和病人安全。醫療品質部結合醫院理念，推動卓越服務，包括健全品質與安全管理、人才培育、競賽活動以及創新特色發展。在醫療品質推動方面，醫院重視病人安全，鼓勵異常事件通報文化，並進行指標管理以及人才培育。此外，醫院積極參與各項競賽活動，鼓勵全院參與品質改善，並提供完善獎勵。在創新特色發展方面，推動智慧醫療、醫病共享決策和明智選擇等服務，以提供更加有效的醫療照護。未來，醫院將持續與其他醫療機構合作，建立共享交流平台，推動醫療品質和病人安全，以提供高品質的國際一流醫療服務為目標。  Since its opening in 2008, Shuang Ho Hospital has upheld the concept of patient- and staff- centered service to continuously enhance health-care quality and patient safety. The Department of Healthcare Quality promotes service excellence in alignment with the hospital’s philosophy, which encompasses robust quality and safety management, talent cultivation, competition activities, and the development of innovative features. In promoting health-care quality, the hospital emphasizes patient safety, encourages a culture of reporting abnormal events, conducts benchmarking tests, and fosters talent development. In addition, Shuang Ho Hospital actively participates in various competitions, encourages hospital-wide participation in quality improvement, and provides comprehensive rewards. Regarding innovative feature development, the hospital promotes intelligent health care, shared decision-making, and Choosing Wisely initiatives to enhance the effectiveness of health-care services. In the future, Shuang Ho Hospital will continue to collaborate with other health- care organizations to establish a platform for sharing and exchanging ideas to promote health-care quality and patient safety, with the goal of providing high-quality, world-class health care services.