Using Appreciative Inquiry to Understand Workload Reasonability

This article describes an organizational continuous process improvement project using Appreciative Inquiry to evaluate staff members’ perception of their unreasonable workload, as indicated in the Federal Employee Viewpoint Survey. The goal for approaching the management-directed study was to use AI to frame the conversation around the lifegiving forces aspects AI brings to the organization rather than a traditional continuous process improvement approach in which we would investigate a problem, identify issues, and propose solutions to correct it.