针对聋哑儿童的用户体验设计:现在是如何做的?是否应该改变?

Alexis Polanco, Tsai Lu Liu
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引用次数: 0

摘要

为儿童创造用户体验(UX)的过程是不确定的,尤其是对聋哑儿童而言。本文试图:(I)描述用户体验和儿童-计算机交互的起源,并描述当今设计人员所学到的内容;(II)以数字评估为例,从从业人员那里获取有关为DHH儿童进行用户体验设计的见解;(III)描述修改当今用户体验设计课程的机会,以促进为儿童设计出更公平的产品。与 13 位从业者的访谈显示了以下发现。(1) 让非设计师参与者自我认同他们的职业,使他们更有可能讨论设计概念。(2) 与儿童一起工作所面临的挑战与其说是设计教育方面的不足,不如说是法律/风险评估方面的不足。(3) 为儿童设计产品的从业者与为成人设计产品的设计师遵循相似的流程;特定年龄的语言是儿童和成人用户体验的主要区别。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
UX Design for Deaf Children: How is it Done Now? Should it Change?
The process by which user experiences (UX) for children are created is uncertain, especially for deaf and hard of hearing (DHH) children. This paper seeks to (I) describe the origins of UX and child–computer interaction and to describe what is being taught to designers today; (II) use the example of digital assessment to extract insights from practitioners about UX design for DHH children; and (III) describe opportunities for amending today's UX design curricula to foster more equitably designed products for children. Interviewing 13 practitioners revealed the following findings. (1) Allowing non-designer participants to self-identify their profession makes them more likely to discuss design concepts. (2) The challenge of working with children is more about legal/risk assessment than any gaps in design education. (3) Practitioners who design products for children follow similar processes to designers who design for adults; age-specific language is the main difference child and adult UX.
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