亚洲涂料客户满意度研究

J. Joe, Arokia Albin, Ashlin Nimo
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引用次数: 0

摘要

本研究探讨了亚洲涂料公司(Asian Paints)的客户满意度问题,该公司是涂料行业中的佼佼者。调查的中心是了解影响客户满意度的因素,调查亚洲涂料公司使用的客户批评因素,并评估其客户利益活动的适当性。调查收集了亚洲涂料公司不同客户测试的经验。发现揭示了客户满意度的关键决定因素,包括商品质量、颜色扩展、估价和客户利益响应。此外,研究还分析了计算机化阶段和在线智能对客户参与的影响。此外,研究还探讨了客户满意度对亚洲涂料的品牌忠诚度和总体贸易胜利的影响。此外,研究还探讨了客户满意度对亚洲涂料品牌忠诚度和总体贸易胜利的影响,并提出了提高客户满意度水平的建议,强调了主动参与、个性化沟通和不断改变利益传达的重要性。亚洲涂料全面的售后服务、保障措施和客户意见在处理客户投诉、即时解决问题以及在客户中建立信任和忠诚度方面发挥了关键作用。这可以为涂料行业提供一些有助于提高客户满意度的重要因素,其中特别关注的是亚洲涂料公司。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
A Study on Customer Satisfaction with Asian Paints
This consideration explores client fulfillment inside the setting of Asian Paints, an unmistakable player in the paint industry. The inquiry centers on understanding the components impacting client fulfillment, investigating the client criticism components utilized by Asian Paints, and assessing the adequacy of their client benefit activities. the inquiry assembles experiences from a different test of Asian Paints clients. The discoveries uncover key determinants of client fulfillment, counting item quality, color extension, estimating, and client benefit responsiveness. Also, the consider analyzes the effect of computerized stages and online intelligence on client involvement. By examining client input channels such as studies, social media, and client benefit intuition, the investigation sheds light on ranges of quality and openings for change. Besides, the consideration examines the suggestions of client fulfillment on brand devotion and generally trade victory for Asian Paints. Proposals are given for improving client fulfillment levels, emphasizing the significance of proactive engagement, personalized communication, and nonstop change in benefit conveyance. Besides, the consideration sheds light on the significance of post-purchase back and engagement in cultivating long-term connections with clients. Asian Paints' comprehensive after-sales benefit, guarantee approaches and client input components play a pivotal part in tending to grievances, settling issues instantly, and building belief and devotion among clients. This can provide some important factors that can contribute to customer satisfaction in the paint industry, this particular focus is on Asian paints. considering customer concerns, growing and strengthening its leadership position, driving business growth, and maintaining its reputation
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