基于人工智能(AI)的客户关系管理(CRM):全面的文献计量学和系统文献综述及未来研究展望

IF 4.4 4区 计算机科学 Q1 COMPUTER SCIENCE, INFORMATION SYSTEMS
Dervis Ozay, Mohammad Jahanbakht, Atefeh Shoomal, Shouyi Wang
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本文章由计算机程序翻译,如有差异,请以英文原文为准。
Artificial Intelligence (AI)-based Customer Relationship Management (CRM): a comprehensive bibliometric and systematic literature review with outlook on future research
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来源期刊
Enterprise Information Systems
Enterprise Information Systems 工程技术-计算机:信息系统
CiteScore
11.00
自引率
6.80%
发文量
24
审稿时长
6 months
期刊介绍: Enterprise Information Systems (EIS) focusses on both the technical and applications aspects of EIS technology, and the complex and cross-disciplinary problems of enterprise integration that arise in integrating extended enterprises in a contemporary global supply chain environment. Techniques developed in mathematical science, computer science, manufacturing engineering, and operations management used in the design or operation of EIS will also be considered.
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