透过望远镜：在三十九个国家推广 "满意镜

IF 2.3 3区管理学 Q2 PUBLIC ADMINISTRATION

International Public Management Journal Pub Date : 2024-04-25 DOI:10.1080/10967494.2024.2335987

Kenneth J. Meier, William G. Prince, Seung-Ho An

引用次数: 0

摘要

本文探讨了员工工作满意度与客户满意度之间存在联系的 "满意度镜像 "假设。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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Through the looking glass: Extending the “satisfaction mirror” in thirty-nine countries

This article examines the “satisfaction mirror” hypothesis of a link between employee job satisfaction and client satisfaction, which has been studied in the business literature but remains relativ...

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来源期刊

International Public Management Journal PUBLIC ADMINISTRATION-

CiteScore

5.30

自引率

11.50%

发文量

期刊介绍： The International Public Management Journal (IPMJ) publishes high-quality empirical and theoretical work on managing large organizations, particularly public organizations. IPMJ features work from scholars around the world who conduct research in the areas of public management and government reform, comparative public administration, organizational theory, and organizational behavior. IPMJ seeks to provide a bridge between those conducting research on public management and public administration on the one hand, and those working in the areas of organizational behavior and organization theory on the other. IPMJ intends to stimulate and reflect the academic interests of an international constituency of readers and scholars.