使用修改后的 WebQual 4.0 对印度尼西亚教育政府机构的网站质量进行测量

Q3 Computer Science

International Journal of Computing Pub Date : 2024-04-01 DOI:10.47839/ijc.23.1.3432

Rintho Rante Rerung, Arief Ramadhan

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引用次数: 0

摘要

本研究旨在使用修改后的 WebQual 4.0 评估第三区高等教育服务机构（RHSI3）网站的质量。通过评估可以发现网站需要改进的地方，从而满足用户的需求。根据评估结果可以看出，RHSI3 网站测量的总体平均得分为 568.50 分，解释度为 69.33%，因此被列入 "良好 "标准。有 6 项指标的得分高于平均值，有 4 项指标的得分低于平均值。得分最高的指标是关于学习操作 RHSI3 网站的简易性指标。该指标得分为 808 分，解释率为 98.58%，因此被列入优秀标准。得分最低的指标是网站是否为社区提供了空间。该指标仅得 216 分，解释率为 26.34%，因此被列入差标准。为了提高网站的质量，有必要改进几项得分解释值较低的指标，即提供详细信息、为社区提供空间以及使与组织的沟通更加方便。从学术角度看，本研究有助于修改 WebQual 4.0，并提供了如何使用 WebQual 4.0 的实例。从实践的角度来看，本研究的结果可以为 RHSI3 网站的管理者提供参考，使其了解需要考虑和改进的事项，从而提高网站的质量。

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Website Quality Measurement of Educational Government Agency in Indonesia using Modified WebQual 4.0

This study aims to evaluate the quality of the Region III Higher Education Service Institution (RHSI3) website using the modified WebQual 4.0. This evaluation needs to be carried out to find out things that need to be improved on the website so that it can satisfy its users. Based on the evaluation results, it can be seen that the overall average score of the RHSI3 website measurement is 568.50 with an interpretation of 69.33%, so it is included in the Good criteria. There are six indicators that get a score above the average while there are four indicators that get a score below the average. The indicator that gets the highest score is the indicator about the simplicity of learning to operate the RHSI3 website. This indicator gets a score of 808 with an interpretation of 98.58%, so it is included in the Excellent criteria. The indicator that gets the lowest score is whether the website provides a space for the community. The indicator only gets a score of 216 with an interpretation of 26.34%, so it is included in the Bad criteria. To improve the quality of the website, it is necessary to improve several indicators that get a low score interpretation value, i.e., providing detailed information, a space for the community, and making it easier to communicate with organizations. From an academic point of view, this study contributes to the modifications of WebQual 4.0 as well as gives examples of how to use it. From a practical point of view, the results of this study can be a reference for RHSI3 website managers regarding things that need to be considered and improved to make their website quality better.

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来源期刊

International Journal of Computing Computer Science-Computer Science (miscellaneous)

CiteScore

2.20

自引率

0.00%

发文量

期刊介绍： The International Journal of Computing Journal was established in 2002 on the base of Branch Research Laboratory for Automated Systems and Networks, since 2005 it’s renamed as Research Institute of Intelligent Computer Systems. A goal of the Journal is to publish papers with the novel results in Computing Science and Computer Engineering and Information Technologies and Software Engineering and Information Systems within the Journal topics. The official language of the Journal is English; also papers abstracts in both Ukrainian and Russian languages are published there. The issues of the Journal are published quarterly. The Editorial Board consists of about 30 recognized worldwide scientists.