Raksmey Sann, Chi-Ting Chen, Shu-Yi Liaw, Pei-Chun Lai
{"title":"酒店中的在线投诉行为和解决方式:旅行地理因素是否重要?","authors":"Raksmey Sann, Chi-Ting Chen, Shu-Yi Liaw, Pei-Chun Lai","doi":"10.1080/13032917.2024.2340979","DOIUrl":null,"url":null,"abstract":"Regardless of the diversity of travellers, meeting customer expectations is essential for the success of hotel business worldwide. How do hoteliers cope with these challenges to meet guest expectat...","PeriodicalId":501283,"journal":{"name":"Anatolia","volume":"48 1","pages":""},"PeriodicalIF":0.0000,"publicationDate":"2024-04-11","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"0","resultStr":"{\"title\":\"Online complaint behaviour and resolution in hotels: do tripographics factors matter?\",\"authors\":\"Raksmey Sann, Chi-Ting Chen, Shu-Yi Liaw, Pei-Chun Lai\",\"doi\":\"10.1080/13032917.2024.2340979\",\"DOIUrl\":null,\"url\":null,\"abstract\":\"Regardless of the diversity of travellers, meeting customer expectations is essential for the success of hotel business worldwide. How do hoteliers cope with these challenges to meet guest expectat...\",\"PeriodicalId\":501283,\"journal\":{\"name\":\"Anatolia\",\"volume\":\"48 1\",\"pages\":\"\"},\"PeriodicalIF\":0.0000,\"publicationDate\":\"2024-04-11\",\"publicationTypes\":\"Journal Article\",\"fieldsOfStudy\":null,\"isOpenAccess\":false,\"openAccessPdf\":\"\",\"citationCount\":\"0\",\"resultStr\":null,\"platform\":\"Semanticscholar\",\"paperid\":null,\"PeriodicalName\":\"Anatolia\",\"FirstCategoryId\":\"1085\",\"ListUrlMain\":\"https://doi.org/10.1080/13032917.2024.2340979\",\"RegionNum\":0,\"RegionCategory\":null,\"ArticlePicture\":[],\"TitleCN\":null,\"AbstractTextCN\":null,\"PMCID\":null,\"EPubDate\":\"\",\"PubModel\":\"\",\"JCR\":\"\",\"JCRName\":\"\",\"Score\":null,\"Total\":0}","platform":"Semanticscholar","paperid":null,"PeriodicalName":"Anatolia","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.1080/13032917.2024.2340979","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"","JCRName":"","Score":null,"Total":0}
Online complaint behaviour and resolution in hotels: do tripographics factors matter?
Regardless of the diversity of travellers, meeting customer expectations is essential for the success of hotel business worldwide. How do hoteliers cope with these challenges to meet guest expectat...