服务业员工为实现可持续发展目标而分享知识的行为

IF 6.6 2区 管理学 Q1 INFORMATION SCIENCE & LIBRARY SCIENCE
Vibha Mahajan, Jyoti Sharma, Abhilasha Singh, Stefano Bresciani, Gazi Mahabubul Alam
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引用次数: 0

摘要

本研究的目的是了解中层管理人员的知识共享行为。针对特定员工群体设计有明确重点的知识共享行为,是一种有效且富有成效的行为。设计/方法/途径作为定量方法的一部分,采用了聚类分析作为关键工具,从位于印度查谟和克什米尔联邦领地的服务业中层管理部门的 597 名员工中积累数据。研究结果确定了三个不同的群体,即 "知识共享专家(KSA)"、"知识共享严谨者(KSC)"和 "知识共享服务者(KSE)",他们是知识共享行为的主要领域。此外,由于个人的知识共享行为总是从社会和历史实践中演化而来,因此这项横断面研究的结果最好能通过进一步研究及时更新。实践意义基于差异化和特定员工群体功能的知识共享行为的集群动态性反过来又提高了组织的生产率,尤其侧重于服务行业的中层管理人员--这是本研究的一个关键管理意义。 原创性/价值据作者所知,本研究论文是查谟和克什米尔地区的首篇同类论文,为服务行业知识共享行为领域的国际文献增添了价值。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
Knowledge sharing behavior of service sector’s employees to attain sustainable development goals

Purpose

The purpose of this study is to get an understanding regarding the clusters of middle management employees on the basis of their knowledge sharing behaviour. Designing knowledge sharing behaviors with a distinct focus for a specified group of employees can be an effective and productive one. As it is often argued that the cluster of employees labeled as “middle management” is the key player for knowledge sharing behaviors – a subject of this study that intends to contribute to management strategy to enhance organizational effectiveness and subsequently to its knowledge sharing phenomona.

Design/methodology/approach

Cluster analysis was adopted as key tool as a part of quantitative method to accumulate the data from 597 employees who are working within the middle management of service sector located in the union territory of India named Jammu and Kashmir.

Findings

Three distinct segments namely – “knowledge sharing adepts (KSA),” “knowledge sharing scrupulous (KSC)” and “knowledge sharing servitudes (KSE)” as the prime domains of knowledge sharing behavior are identified.

Research limitations/implications

To draw a narrow focus, the study was limited to the service sector of a union territory in India, hence the findings may not be generalized. Furthermore, as knowledge sharing behavior of individuals is always evolved out of social and historical practices, findings of this cross-sectional study should ideally be needed to be updated time to time through further research.

Practical implications

Cluster dynamicism of knowledge sharing behavior based on the differentiated and specified group of employee functions distinctly which in turn increases the organizational productivity with a particular focus on the mid-management of the service sector – a key managerial implication of this study.

Originality/value

To the best of the authors’ knowledge, this research paper is the first of its kind in Jammu and Kashmir adding value to the international literature in the area of knowledge sharing behaviors of service sector.

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来源期刊
CiteScore
13.70
自引率
15.70%
发文量
99
期刊介绍: Knowledge Management covers all the key issues in its field including: ■Developing an appropriate culture and communication strategy ■Integrating learning and knowledge infrastructure ■Knowledge management and the learning organization ■Information organization and retrieval technologies for improving the quality of knowledge ■Linking knowledge management to performance initiatives ■Retaining knowledge - human and intellectual capital ■Using information technology to develop knowledge management ■Knowledge management and innovation ■Measuring the value of knowledge already within an organization ■What lies beyond knowledge management?
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