Situation-based Proactive Human-Robotic Systems Interaction and Collaboration in Future Convenience Stores

The Future Convenience Store Challenge (FCSC) at the World Robot Summit (WRS) includes a Customer Interaction Task that proposes new customer service services using robot technology in a convenience store in the near future. Conventional proposals have predominantly focused on providing services in specific situations or utilizing request-based approaches. However, the conditions within convenience stores vary throughout the day, with changes in customer congestion and product stock levels occurring due to different time periods. Therefore, in this study, we have proposed several new services that align with the flow of a convenience store's day, aiming to alleviate the burden on store clerks and save labor through situational collaboration between humans and robotic systems.