喀布尔部分政府医院药剂师在提供药学服务方面的作用

Q3 Pharmacology, Toxicology and Pharmaceutics
Mohammad Ozair Sekandari, Amin Ghasem Begloo, Khalil Alimohammadzadeh
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引用次数: 0

摘要

研究目的本研究旨在利用 SERVQUAL 模型,调查药剂师在喀布尔部分政府医院提供药剂服务方面的作用。研究方法采用定量研究设计,以选定医院的 338 名住院患者为样本。采用结构化问卷收集有关社会人口特征和对医药服务看法的数据。采用线性回归检验对数据进行分析,以研究药剂师的作用与综合指数之间的关系。结果:结果表明,药剂师的角色与有形因素、可靠性和可信度、响应性、保证性和同理心的综合指数之间存在明显的正相关关系(R = 0.642,R 方 = 0.412,调整后的 R 方 = 0.403,p < 0.001)。有形因素、可靠性和可信度以及同理心对药剂师角色的影响最大。结论研究结果表明,喀布尔选定医院的患者对所提供的服务质量感到满意。根据 SERVQUAL 模型,患者对服务质量的满意度体现在五个方面:有形因素、可靠性、响应性、保证和同理心。值得注意的是,可靠性变量的满意度最高,而移情变量的满意度最低。这些研究结果表明,有必要采取有针对性的措施,提高喀布尔选定医院药剂师的同理心、沟通能力和药剂服务的整体质量。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
The Role of Pharmacists in Providing Pharmaceutical Services in Selected Government Hospitals in Kabul
Objective: This study aims to investigate the role of pharmacists in delivering pharmaceutical services within selected government hospitals in Kabul, utilizing the SERVQUAL model. Methods: A quantitative research design was employed, utilizing a sample population of 338 patients who were hospitalized in the selected hospitals. A structured questionnaire was used to collect data on socio-demographic characteristics and perceptions of pharmaceutical services. The data were analyzed using the linear regression test to examine the relationships between the role of pharmacists and the combined indices. Results: he results indicated a significant positive relationship between the role of pharmacists and the combined indices of tangible factors, reliability and credibility, responsiveness, reassurance, and empathy (R = 0.642, R-squared = 0.412, Adjusted R-squared = 0.403, p < 0.001). Tangible factors, reliability and credibility, and empathy demonstrated the most substantial influence on the pharmacists' role. Conclusion: The results demonstrate that patients in selected hospitals within Kabul are content with the quality of services provided. Based on the SERVQUAL model, patient satisfaction with service quality is achieved across five dimensions: tangible factors, reliability, responsiveness, assurance, and empathy. Notably, the reliability variable garners the highest satisfaction level, while the empathy variable receives the lowest. These findings emphasize the need for targeted efforts to enhance empathy, communication, and the overall quality of pharmaceutical services delivered by pharmacists in selected hospitals within Kabul.
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来源期刊
Research Journal of Pharmacy and Technology
Research Journal of Pharmacy and Technology Pharmacology, Toxicology and Pharmaceutics-Pharmacology, Toxicology and Pharmaceutics (miscellaneous)
CiteScore
1.40
自引率
0.00%
发文量
0
期刊介绍: Research Journal of Pharmacy and Technology (RJPT) is an international, peer-reviewed, multidisciplinary journal, devoted to pharmaceutical sciences. The aim of RJPT is to increase the impact of pharmaceutical research both in academia and industry, with strong emphasis on quality and originality. RJPT publishes Original Research Articles, Short Communications, Review Articles in all areas of pharmaceutical sciences from the discovery of a drug up to clinical evaluation. Topics covered are: Pharmaceutics and Pharmacokinetics; Pharmaceutical chemistry including medicinal and analytical chemistry; Pharmacognosy including herbal products standardization and Phytochemistry; Pharmacology: Allied sciences including drug regulatory affairs, Pharmaceutical Marketing, Pharmaceutical Microbiology, Pharmaceutical biochemistry, Pharmaceutical Education and Hospital Pharmacy.
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