The impact of emotional leadership of restaurant business managers on self-efficacy and customer orientation.

The basic purpose of this study is to investigate the relationship between the emotional leadership of restaurant business managers and its influence on self-efficacy and customer orientation. This study was limited to restaurant- related employees in the Seoul area and used convenience sampling among non-probability sampling methods. Hypothesis verification results Hypothesis 1 Among the components of emotional leadership, self-awareness ability and relationship management ability influenced self-efficacy. Hypothesis 2 Self-efficacy influenced customer orientation. Hypothesis 3 Among emotional leadership components, self-awareness ability and social awareness ability influenced customer orientation. This study is different from existing research by conducting a study on the impact of restaurant managers' emotional leadership on self-efficacy and customer orientation. Based on the analysis results, basic data on human resource management and leadership research in restaurant companies and practical measures on the management aspects of restaurant companies were presented.