社交媒体上的内容审核公正与公平：不同语境和平台的比较

ArXiv Pub Date : 2024-03-09 DOI:10.1145/3613905.3650882

Jie Cai, Aashka Patel, Azadeh Naderi, D. Y. Wohn

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引用次数: 0

摘要

社交媒体用户可能会对平台的审核决定有不同的感知，这可能会导致挫败感和辍学。本研究调查了用户在遇到各种非法与合法的情况、惩罚性与恢复性的审核策略、用户审核平台与商业审核平台时，对在线审核决定的公正性和公平性的感知。我们对 Reddit 和 Twitter 的 200 名美国社交媒体用户进行了在线实验。结果表明，在非法违规的情况下，商业管理平台的惩罚性审核比用户管理平台的公正性和公平性更高；在合法违规的情况下，恢复性审核比非法违规的公正性更高。我们讨论了平台政策制定改进审核系统设计的机会。

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Content Moderation Justice and Fairness on Social Media: Comparisons Across Different Contexts and Platforms

Social media users may perceive moderation decisions by the platform differently, which can lead to frustration and dropout. This study investigates users' perceived justice and fairness of online moderation decisions when they are exposed to various illegal versus legal scenarios, retributive versus restorative moderation strategies, and user-moderated versus commercially moderated platforms. We conduct an online experiment on 200 American social media users of Reddit and Twitter. Results show that retributive moderation delivers higher justice and fairness for commercially moderated than for user-moderated platforms in illegal violations; restorative moderation delivers higher fairness for legal violations than illegal ones. We discuss the opportunities for platform policymaking to improve moderation system design.

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ArXiv

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