{"title":"泗水 X 医院以患者满意度为干预变量的人力资源互动对忠诚度的影响","authors":"Minarni Wartiningsih","doi":"10.36685/phi.v10i1.737","DOIUrl":null,"url":null,"abstract":"Background: In the hospital industry, human resources are the drivers of the organization to achieve goals. The interaction of hospital human resources with patients is one of the essential aspects of service to increase patient satisfaction and loyalty. \nObjective: This study aimed to determine the effect of hospital human resource interactions on loyalty through patient satisfaction as an intervening variable. \nMethods: This type of research is quantitative analytic with a cross sectional design. The sampling technique was 339 respondents using random sampling technique. The data obtained will be analyzed using SmartPLS software (v3.2.9). \nResult: Interaction has a significant effect on patient loyalty directly (β=0.161 and p-value=0.015). Interaction also affects patient loyalty through intervening patient satisfaction variables (β=0.094 and p-value = 0.049). \nConclusion: This study concludes that interaction has more effect on patient loyalty directly than through the intervening variable of patient satisfaction.","PeriodicalId":489442,"journal":{"name":"Public Health of Indonesia","volume":" 16","pages":""},"PeriodicalIF":0.0000,"publicationDate":"2024-03-21","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"0","resultStr":"{\"title\":\"The Influence of Human Resource Interactions on Loyalty with Patient Satisfaction as an Intervening Variable in Hospital X Surabaya\",\"authors\":\"Minarni Wartiningsih\",\"doi\":\"10.36685/phi.v10i1.737\",\"DOIUrl\":null,\"url\":null,\"abstract\":\"Background: In the hospital industry, human resources are the drivers of the organization to achieve goals. The interaction of hospital human resources with patients is one of the essential aspects of service to increase patient satisfaction and loyalty. \\nObjective: This study aimed to determine the effect of hospital human resource interactions on loyalty through patient satisfaction as an intervening variable. \\nMethods: This type of research is quantitative analytic with a cross sectional design. The sampling technique was 339 respondents using random sampling technique. The data obtained will be analyzed using SmartPLS software (v3.2.9). \\nResult: Interaction has a significant effect on patient loyalty directly (β=0.161 and p-value=0.015). Interaction also affects patient loyalty through intervening patient satisfaction variables (β=0.094 and p-value = 0.049). \\nConclusion: This study concludes that interaction has more effect on patient loyalty directly than through the intervening variable of patient satisfaction.\",\"PeriodicalId\":489442,\"journal\":{\"name\":\"Public Health of Indonesia\",\"volume\":\" 16\",\"pages\":\"\"},\"PeriodicalIF\":0.0000,\"publicationDate\":\"2024-03-21\",\"publicationTypes\":\"Journal Article\",\"fieldsOfStudy\":null,\"isOpenAccess\":false,\"openAccessPdf\":\"\",\"citationCount\":\"0\",\"resultStr\":null,\"platform\":\"Semanticscholar\",\"paperid\":null,\"PeriodicalName\":\"Public Health of Indonesia\",\"FirstCategoryId\":\"0\",\"ListUrlMain\":\"https://doi.org/10.36685/phi.v10i1.737\",\"RegionNum\":0,\"RegionCategory\":null,\"ArticlePicture\":[],\"TitleCN\":null,\"AbstractTextCN\":null,\"PMCID\":null,\"EPubDate\":\"\",\"PubModel\":\"\",\"JCR\":\"\",\"JCRName\":\"\",\"Score\":null,\"Total\":0}","platform":"Semanticscholar","paperid":null,"PeriodicalName":"Public Health of Indonesia","FirstCategoryId":"0","ListUrlMain":"https://doi.org/10.36685/phi.v10i1.737","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"","JCRName":"","Score":null,"Total":0}
The Influence of Human Resource Interactions on Loyalty with Patient Satisfaction as an Intervening Variable in Hospital X Surabaya
Background: In the hospital industry, human resources are the drivers of the organization to achieve goals. The interaction of hospital human resources with patients is one of the essential aspects of service to increase patient satisfaction and loyalty.
Objective: This study aimed to determine the effect of hospital human resource interactions on loyalty through patient satisfaction as an intervening variable.
Methods: This type of research is quantitative analytic with a cross sectional design. The sampling technique was 339 respondents using random sampling technique. The data obtained will be analyzed using SmartPLS software (v3.2.9).
Result: Interaction has a significant effect on patient loyalty directly (β=0.161 and p-value=0.015). Interaction also affects patient loyalty through intervening patient satisfaction variables (β=0.094 and p-value = 0.049).
Conclusion: This study concludes that interaction has more effect on patient loyalty directly than through the intervening variable of patient satisfaction.