2011-2021 年中小企业电子商务十年绩效因素和衡量标准

IF 0.9 Q4 BUSINESS
Miguel Salazar, David Mauricio
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引用次数: 0

摘要

中小型企业(SMEs)创造了 90% 的就业机会,对世界生产总值的贡献率超过 50%,而电子商务(EC)是其发展的基础。本研究对 Scopus 和 Web of Science 索引期刊中的文献进行了系统回顾,确定了 73 项主要研究,以回答以下问题:是什么影响了幼儿教师的绩效,又是如何衡量的?确定了 28 个 EC 定义、70 种从三个角度(财务、客户-市场和流程)理解绩效的方法、51 种衡量标准以及 74 个影响因素。然而,缺乏对其过程中的绩效因素以及考虑到其他角度(如技术创新、社会责任和价值共创)的衡量标准的研究。此外,有关因素的研究都是以结果为导向,而不是以产生结果的过程为导向,这意味着还存在研究空白。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
Ten Years of SME E-Commerce Performance Factors and Metrics, 2011-2021
Small and medium enterprises (SMEs) generate 90% of employment and contribute more than 50% to the world product, where e-commerce (EC) is fundamental to their development. In this study, a systematic review of literature from indexed journals in Scopus and Web of Science is conducted, 73 primary studies are identified to answer the inquiry: What affects EC performance and how is it measured? Twenty-eight definitions for EC, 70 ways of understanding performance in three perspectives (financial, customer-market, and process), 51 metrics to measure them, and 74 factors that affect these were identified. However, there is a lack of studies on performance factors from its process as well as the metrics that contemplate other perspectives, such as technological innovation, social responsibility, and value co-creation. Additionally, studies on factors are oriented to the result but not to the process that generates said result, which means there is a gap to be studied.
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来源期刊
CiteScore
4.00
自引率
17.60%
发文量
27
期刊介绍: The mission of the Journal of Electronic Commerce in Organizations (JECO) is to provide comprehensive coverage and understanding of the social, cultural, organizational, human, and cognitive impacts of innovative e-commerce technologies and advances on organizations around the world. These impacts include those of e-commerce on consumer behavior, as well as on organizational behavior, organizational development, and organizational management. Additionally, the journal will broaden the overall body of knowledge regarding the human aspects of e-commerce technologies and utilization in modern organizations to assist researchers and practitioners to devise more effective systems for managing the human side of e-commerce in contemporary organizations.
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