Integrating Smart Technologies and Mobile Applications to Enhance Shopping Mall Parking Experience

Several studies found that Malaysian shopping malls have reported that traffic issues happen when entering malls. We have found out that the traditional car parking system is not fully utilised with advanced technologies. Here, we come out with a smart parking system called Smart Park. Smart Park is the evolution of the car parking system by integrating traditional parking systems, IoT devices and mobile applications together. Smart Park is important as it can overcome the traffic issue happening in car parks in Malaysian shopping malls. The goal of this study is to find a solution to save customers ‘time and enhance customers’ parking experience before entering the mall. We aim to solve public issues of wasting time in finding car parking in shopping malls and using advanced technologies to overcome the issues.