{"title":"酒店业企业制定和实施质量管理体系的特点","authors":"A. L. Zelezinskii, O. Arhipova","doi":"10.36807/2411-7269-2024-1-36-34-38","DOIUrl":null,"url":null,"abstract":"The article is devoted to the consideration of the development and implementation of a quality management system at enterprises in the hospitality industry, the identification of key elements of quality management and criteria for guest satisfaction with the quality of service. It is emphasized that the main goal of the quality management system at a hospitality industry enterprise is to increase competitiveness by improving the quality of service provision. The authors proposed an implementation algorithm, a conceptual model of the quality management system, and substantiated measures to improve it.","PeriodicalId":504512,"journal":{"name":"ECONOMIC VECTOR","volume":"183 ","pages":""},"PeriodicalIF":0.0000,"publicationDate":"2024-03-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"0","resultStr":"{\"title\":\"FEATURES OF THE DEVELOPMENT AND IMPLEMENTATION OF A QUALITY MANAGEMENT SYSTEM AT ENTERPRISES IN THE HOSPITALITY INDUSTRY\",\"authors\":\"A. L. Zelezinskii, O. Arhipova\",\"doi\":\"10.36807/2411-7269-2024-1-36-34-38\",\"DOIUrl\":null,\"url\":null,\"abstract\":\"The article is devoted to the consideration of the development and implementation of a quality management system at enterprises in the hospitality industry, the identification of key elements of quality management and criteria for guest satisfaction with the quality of service. It is emphasized that the main goal of the quality management system at a hospitality industry enterprise is to increase competitiveness by improving the quality of service provision. The authors proposed an implementation algorithm, a conceptual model of the quality management system, and substantiated measures to improve it.\",\"PeriodicalId\":504512,\"journal\":{\"name\":\"ECONOMIC VECTOR\",\"volume\":\"183 \",\"pages\":\"\"},\"PeriodicalIF\":0.0000,\"publicationDate\":\"2024-03-01\",\"publicationTypes\":\"Journal Article\",\"fieldsOfStudy\":null,\"isOpenAccess\":false,\"openAccessPdf\":\"\",\"citationCount\":\"0\",\"resultStr\":null,\"platform\":\"Semanticscholar\",\"paperid\":null,\"PeriodicalName\":\"ECONOMIC VECTOR\",\"FirstCategoryId\":\"1085\",\"ListUrlMain\":\"https://doi.org/10.36807/2411-7269-2024-1-36-34-38\",\"RegionNum\":0,\"RegionCategory\":null,\"ArticlePicture\":[],\"TitleCN\":null,\"AbstractTextCN\":null,\"PMCID\":null,\"EPubDate\":\"\",\"PubModel\":\"\",\"JCR\":\"\",\"JCRName\":\"\",\"Score\":null,\"Total\":0}","platform":"Semanticscholar","paperid":null,"PeriodicalName":"ECONOMIC VECTOR","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.36807/2411-7269-2024-1-36-34-38","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"","JCRName":"","Score":null,"Total":0}
FEATURES OF THE DEVELOPMENT AND IMPLEMENTATION OF A QUALITY MANAGEMENT SYSTEM AT ENTERPRISES IN THE HOSPITALITY INDUSTRY
The article is devoted to the consideration of the development and implementation of a quality management system at enterprises in the hospitality industry, the identification of key elements of quality management and criteria for guest satisfaction with the quality of service. It is emphasized that the main goal of the quality management system at a hospitality industry enterprise is to increase competitiveness by improving the quality of service provision. The authors proposed an implementation algorithm, a conceptual model of the quality management system, and substantiated measures to improve it.
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