我的同事是人工智能人工智能与人类队友之间的信任差异

Eleni Georganta, Anna-Sophie Ulfert
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引用次数: 0

摘要

目的本研究旨在调查人类-人工智能团队中的信任问题。在一项在线实验中,作者调查了在引入一名新的人工智能队友时,信任感和行为是否与引入一名新的人类队友时不同。实验采用了主体间设计。共向 127 名受试者展示了一个假定的团队场景,并将他们随机分配到两个条件之一:新的人工智能队友或新的人类队友。在认知人际信任和信任行为方面没有发现差异。研究结果表明,在假定人工智能队友的能力和可靠性的情况下,人类可以理性地信任人工智能队友,但情感方面的信任似乎更难建立。 原创性/价值 本研究通过整合现有的关于团队合作和智能技术信任的文献以及关于人工智能队友信任的首次实证研究结果,将纯人类团队中的信任研究与人类-人工智能合作中的信任见解联系起来,为人类-人工智能团队合作研究做出了贡献。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
My colleague is an AI! Trust differences between AI and human teammates
Purpose The purpose of this study was to investigate trust within human-AI teams. Trust is an essential mechanism for team success and effective human-AI collaboration. Design/methodology/approach In an online experiment, the authors investigated whether trust perceptions and behaviours are different when introducing a new AI teammate than when introducing a new human teammate. A between-subjects design was used. A total of 127 subjects were presented with a hypothetical team scenario and randomly assigned to one of two conditions: new AI or new human teammate. Findings As expected, perceived trustworthiness of the new team member and affective interpersonal trust were lower for an AI teammate than for a human teammate. No differences were found in cognitive interpersonal trust and trust behaviours. The findings suggest that humans can rationally trust an AI teammate when its competence and reliability are presumed, but the emotional aspect seems to be more difficult to develop. Originality/value This study contributes to human–AI teamwork research by connecting trust research in human-only teams with trust insights in human–AI collaborations through an integration of the existing literature on teamwork and on trust in intelligent technologies with the first empirical findings on trust towards AI teammates.
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