Effects of gamification on the development of soft skills such as creativity and communication in university students

Teaching processes through gamification for university students constitute a fundamental activity that allows the individual to enhance skills for the improvement of the activities used and the acquisition of satisfactory results, both in primary and secondary education as well as in secondary and higher education. Thus, this review article establishes an analytical look at the implementation of gamification as a technique that strengthens soft skills such as communication and creativity in university students; For this, a total of 20 articles are used that define the categories of analysis and also constitute an investigative vision on the effective strategies that allow the individual to apply competencies in academic spaces of the university and in professional practices. As a result, significant application processes are defined from gamification to increase creativity and communication as skills that will help the individual to develop capabilities and competencies in the areas of knowledge.