Crystal M. Fausett, Jenna M. Korentsides, Camilla C. Knott, Kerri Chik, Anna Grome, Lee W. Sciarini, Joseph R. Keebler
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Redesign of Military Patient Handoff Training for Emergency Medical Services
We conducted a qualitative research inquiry to facilitate the redesign of a military patient handoff training program for a new population of civilian Emergency Medical Services (EMS) learners. Emergency Medical Service providers provided insights about the organizational and interpersonal factors that contribute to patient handoffs, which were used to tailor the existing military patient handoff training for a civilian population. Results revealed four key phases in the patient handoff journey and three topics regarding improvements to the EMS handoff process: importance of interpersonal communication, dedicated time for handoffs, and standardized communication.
期刊介绍:
Ergonomics in Design: The Quarterly of Human Factors Applications is intended to serve the needs of practicing human factors/ergonomics professionals who are concerned with the usability of products, systems, tools, and environments. It provides up-to-date demonstrations of the importance of HF/E principles in design and implementation. Articles, case studies, anecdotes, debates, and interviews focus on the way in which HF/E research and methods are applied in the design, development, prototyping, test and evaluation, training, and manufacturing processes of a product or system.