能力、工作动机、领导力和报酬对情感承诺的影响及对绩效的影响

Taufik Hermansyah, Azhar Affandi, Atang Hermawan
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引用次数: 0

摘要

本研究旨在确定能力、工作动机、领导力和报酬对无网点银行业务中情感承诺的影响以及对代理人绩效的影响(在 BRI 班贾马辛地区办事处进行的调查)。描述性研究结果表明,能力属于相当好的类别,最高维度为知识,最低维度为传授技能。工作积极性属于相当高的类别。领导力属于相当有效类。报酬属于相当高的类别。情感承诺属于相当强的类别。绩效属于相当高的类别,而最低的维度是质量。验证结果表明,能力、工作动机、领导力和报酬这些变量同时对情感承诺有重大影响,并对绩效有影响。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
THE EFFECT OF COMPETENCE, WORK MOTIVATION, LEADERSHIP AND COMPENSATION ON AFFECTIVE COMMITMENT AND IMPLICATIONS ON PERFORMANCE
This study aims to determine the effect of Competence, Work Motivation, Leadership and Compensation on Affective Commitment and Implications for Agent Performance in Branchless Banking (Survey at BRI Banjarmasin Regional Office). The results of Descriptive research state that Competence is in the fairly good category with the highest dimension is Knowledge, while the lowest dimension is Transfer Skill. Work motivation is in the fairly high category. Leadership is in the category of quite effective. Compensation is in the fairly high category. Affective commitment is in the category of quite strong. The performance is in the fairly high category, while the lowest dimension is Quality. The results of the Verification have a significant influence on the variables of Competence, Work Motivation, Leadership and Compensation simultaneously on Affective Commitment and have an impact on the performance.
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