移民住宿设施:波兰经验

M. Kulyk, Marcin Lipowski, M. Boiko
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摘要

旅馆业的社会属性客观上是由各种现象和过程的进程所决定的,这些现象和过程一方面反映了以消费者的社会需求为中心的社会部分经济活动增长的相关性,另一方面也反映了在人道主义危机条件下社会因素重要性的加强。导致酒店业社会功能增长的导火索是俄罗斯军队全面入侵乌克兰,引发了乌克兰人口的移民潮。在这种情况下,波兰酒店业履行了对乌克兰难民的社会责任,为其提供临时住所并满足其需求。本文的研究目的是分析 2022 年期间酒店在支持乌克兰难民方面的作用。本文采用了一般科学方法和特殊认知方法:抽象逻辑法和比较法;分析和综合法、类比法、问卷调查法;理论概括法和结论形成法。关于向难民提供临时食宿服务的特殊性的研究结果表明,满足难民的主要需求增强了在人 道主义危机条件下酒店业社会职能重要性的确定性。事实证明,将信息和社会服务(协助就业)纳入旅馆服务结构是适宜的。已经确定,难民的需求和期望将要求酒店业制定一定的行动算法,以吸引外部资金,这是确保收入(增长)的一个因素,也是酒店在不减少经济活动主要指标的情况下增加对难民支持的能力。联合国难民事务署为在军事冲突条件下为难民创造适当条件而向酒店业提供保障的问题, 证实了性别专题的相关性。对移民的支持一方面是 "寻找资金来源",另一方面是 "帮助他们融入社会"。文章介绍了酒店为在波兰寻求临时住所的难民提供支持的领域。借鉴波兰酒店的社会活动经验将有助于提高全国连锁酒店的社会责任水平,使其有机会参与恢复乌克兰酒店业务的决策过程。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
Accommodation facilities for migrants: Рolish experience
The social properties of the hotel business are objectively determined by the course of phenomena and processes that reflect, on the one hand, the relevance of the increase in the economic activity of the social component, which is focused on the social needs of the consumer, and on the other hand, the strengthening of the importance of the social factor in the conditions of humanitarian crises. The trigger that led to the growth of the social function of the hotel business was the full-scale invasion of Russian troops into Ukraine, which caused a wave of migration of the Ukrainian population. In these conditions, the Polish hotel business imple­mented the function of social responsibility towards Ukrainian refugees, offering temporary shelter and organizing needs. The research aim of this paper is to analyze the role of hotels in the direction of Ukrainian refugees support during 2022. General scientific and special methods of cognition were applied: abstract-logical and comparison; analysis and synthesis, analogies, questionnaires; theoretical generalization and formulation of conclusions. The obtained results of the research on the peculiarities of providing temporary accommodation and food services to refugees indicate that the satisfaction of their primary needs intensified the determination of the importance of the social functions of the hotel business in the conditions of humanitarian crises. It has been proven that it is expedient to include informational and social services (assistance in employment) in the structure of hotel services. It has been established that the needs and expectations of refugees will require the hotel business to develop a certain algorithm of actions to attract external funding, which is a factor in ensuring (growth) of revenue and the ability of hotels to increase the amount of support to refugees without reducing key indicators of economic activity. The relevance of the topic of gender is confirmed by the coverage of the issue of providing guarantees to the hotel business by the United Nations Refugee Agency in order to create proper conditions for refugees in the conditions of military conflicts. Support for migrants is, on the one hand, "search for sources of funding" and, on the other, "assis­tance in the integration process." The article describes the areas of support offered by hotels to refugees seeking temporary shelter in Poland. Taking into account the experience of the social activities of Polish hotels will allow to increase the level of social responsibility of national hotel chains, gives them the opportunity to be involved in the decision-making process that will restore the hotel business in Ukraine.
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