银行业的创造力和服务创新：知识获取和知识提供的作用

IF 1.2 Q4 MANAGEMENT

JOURNAL OF GENERAL MANAGEMENT Pub Date : 2024-01-29 DOI:10.1177/03063070231225601

Nam Kim Nguyen, Nga Thi Hang Nguyen

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引用次数: 0

摘要

最近，银行业的创造力和服务创新引起了越南研究人员的关注。因此，本研究主要探讨知识获取和知识提供对银行业个人创造力和服务创新的影响。本研究采用结构方程模型（SEM）分析了来自越南银行业 282 名员工的调查数据。结果表明，知识获取对创造力和服务创新有直接的积极影响。通过创造力的中介作用，知识获取对服务创新也有间接的积极影响。此外，知识提供对知识获取有直接的积极影响，对创造力和服务创新有间接的积极影响。基于这些发现，本研究为促进知识共享以提高银行业的创造力和服务创新提供了理论和实践启示。

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Creativity and service innovation in the banking sector: The role of knowledge acquisition and knowledge provision

Creativity and service innovation in the banking sector have been attracting the attention of researchers in Vietnam recently. Therefore, this study focuses on examining the influence of knowledge acquisition and knowledge provision on individual creativity and service innovation in the banking sector. The structural equation modeling (SEM) is used to analyze survey data from 282 employees working in the banking sector in Vietnam. The results show that knowledge acquisition has a direct positive influence on creativity and service innovation. Knowledge acquisition also has an indirect positive influence on service innovation through the mediating role of creativity. Furthermore, knowledge provision has a direct positive influence on knowledge acquisition and an indirect positive influence on creativity and service innovation. Based on these findings, the study provides implications for theory and practice in promoting knowledge sharing to enhance creativity and service innovation in the banking sector.

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来源期刊

JOURNAL OF GENERAL MANAGEMENT MANAGEMENT-

CiteScore

2.60

自引率

33.30%

发文量

期刊介绍： Journal of General Management is quarterly peer reviewed journal, with a mission to provide thought leadership by publishing articles on managerial practices with organisation-wide or cross-functional implications. We seek original theoretical and practical insights into general management in all types of organisations.