Calling All Coyotes: An On-Call Model for Student-Run Free Clinics

To mitigate transmission of severe acute respiratory syndrome coronavirus 2 (SARS-CoV-2) during the pandemic, many ambulatory healthcare practices were either deferred or temporarily discontinued. Concern surrounding exposure risk to the virus has also deterred patients from seeking elective or preventative care. Similarly, medical schools were forced to rapidly adapt and develop protocols to protect students that suspended direct patient contact, especially if this experience was deemed elective to their primary academic requirements. At the intersection of these challenges to providing safe patient care and didactic training for students were student-run free clinics. The Coyote Clinic is a medical student-run clinic affiliated with the University of South Dakota Sanford School of Medicine and Avera Medical Group Health Care Clinic that provides free, basic healthcare services and screening to uninsured community members of the greater Sioux Falls, South Dakota area. On the heels of the coronavirus disease 2019 (COVID-19) pandemic, a decreased patient volume forced multiple instances of closures at the Coyote Clinic. In an effort to catalyze the return of patients to the clinic and enhance the educational enrichment for the student volunteers, a novel on-call workflow was devised that prioritizes walk-in patients. This on-call model is more attractive to attending physician volunteers and offers an alternative learning avenue for trainees. Here, we describe the new model we have implemented at the Coyote Clinic for other student-run free clinics that may be facing similar barriers in re-establishing themselves in their communities.