员工为何在下班后隐藏知识?将非工作时间的信息和通信技术需求与欺骗性知识隐藏联系起来

IF 6.6 2区 管理学 Q1 INFORMATION SCIENCE & LIBRARY SCIENCE
Peixu He, Hanhui Zhou, Qiongyao Zhou, Cuiling Jiang, Amitabh Anand
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引用次数: 0

摘要

目的由于非工作时间的信息和通信技术(ICT)需求,员工可能会采取欺骗性知识隐藏(DKH)。本研究借鉴资源保护(COR)理论,旨在建立并检验非工作时间信息和通信技术(ICT)需求导致的欺骗性知识隐藏(DKH)模型。结果结果表明,非工作时间的知识需求会耗尽员工的资源,增加他们参与 DKH 的倾向,而工作恢复和情绪衰竭会调节这种关系。此外,研究还发现,员工的工作-家庭细分偏好(WFSP)可以调节非工作时间信息和通信技术需求对员工工作恢复和情绪耗竭的直接影响,以及工作时间后知识请求通过员工工作恢复和情绪耗竭对 DKH 的间接影响。其次,本研究借鉴 COR 理论,探讨了资源补充失败和资源消耗的两个联合过程,以及非工作时间的 ICT 需求如何引发知识隐藏。第三,个人的 WFSP 和非工作时间因素对知识隐藏的交互影响加深了人们对非工作时间信息和通信技术需求何时可能通过各种过程诱发知识隐藏的理解。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
Why do employees hide knowledge after working hours? Linking non-working time ICT demands to deceptive knowledge hiding

Purpose

Employees may adopt deceptive knowledge hiding (DKH) due to nonworking time information and communication technology (ICT) demands. Drawing from the conservation of resources (COR) theory, this study aims to develop and test a model of deceptive knowledge hiding (DKH) due to nonworking time information and communication technology (ICT) demands.

Design/methodology/approach

In total, 300 service employees have joined the three-wave surveys. Path analysis and bootstrapping methods were used to test the theoretical model.

Findings

Results suggest that knowledge requests during nonworking time could deplete employees’ resources and increase their tendency to engage in DKH, whereas work recovery and emotional exhaustion mediate this relationship. In addition, employees’ work–family segmentation preferences (WFSP) were found to moderate the direct effects of nonworking time ICT demands on employees’ work recovery and emotional exhaustion and the indirect effects of knowledge requests after working hours on DKH through employees’ work recovery and emotional exhaustion.

Originality/value

First, the findings of this study shed light on the relationship between knowledge requests during employees’ nonworking time and knowledge hiding, suggesting that knowledge hiding could occur beyond working hours. Second, drawing on COR theory, this study explored two joint processes of resource replenishment failure and depletion and how nonworking time ICT demands trigger knowledge hiding. Third, the interaction effect of individuals’ WFSP and nonworking time factors on knowledge hiding deepens the understanding of when nonworking time ICT demands may induce knowledge hiding through various processes.

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来源期刊
CiteScore
13.70
自引率
15.70%
发文量
99
期刊介绍: Knowledge Management covers all the key issues in its field including: ■Developing an appropriate culture and communication strategy ■Integrating learning and knowledge infrastructure ■Knowledge management and the learning organization ■Information organization and retrieval technologies for improving the quality of knowledge ■Linking knowledge management to performance initiatives ■Retaining knowledge - human and intellectual capital ■Using information technology to develop knowledge management ■Knowledge management and innovation ■Measuring the value of knowledge already within an organization ■What lies beyond knowledge management?
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