A. Kurniawati, Ardiani Ika Sulistyawati, Kesi Widjajanti
{"title":"用平衡计分卡法对肯德尔 Muhammadiyah Darul Istiqomah RSU 进行绩效分析","authors":"A. Kurniawati, Ardiani Ika Sulistyawati, Kesi Widjajanti","doi":"10.26623/jreb.v16i3.8122","DOIUrl":null,"url":null,"abstract":"Pengukuran kinerja merupakan salah satu faktor yang sangat penting bagi sebuah rumah sakit dengan didasarkan pada standar nasional pelayanan yang sudah ditentukan oleh pemerintah yaitu menilai kinerja dari aspek keuangan. Tujuan penelitian ini adalah untuk menganalisa, menguji dan mengukur kinerja RSU Muhammadiyah Darul Istiqomah Kendal dengan menggunakan 4 perspektif dalam Balance Scorecard. Jenis penelitian yang digunakan adalah studi kasus. Populasi dalam penelitian ini adalah seluruh karyawan dan pasien/keluarga pasien RSU Muhammadiyah Darul Istiqomah Kendal pada tahun 2019 sampai dengan tahun 2020. Teknik pengumpulan data yang digunakan adalah dengan kuesioner dan wawancara. Tekjnik analisis data yang digunakan adalah analisis kuantitatif dan kualitatif. Berdasarkan hasil penelitian diketahui bahwa dari perspektif pelanggan, retensi pelanggan dan kepuasan pelanggan RSU Muhammadiyah Darul Istiqomah Kendal masuk dalam kategori baik. Sementara dari proses bisnis internal, perlu adanya perbaikan proses bisnis internal di RSU Muhammadiyah Darul Istiqomah Kendal terutama dari sisi BOR, ALOS, NDR dan GDR. Sedangkan dari perspektif pembelajaran dan pertumbuhan, retensi karyawan, tingkat pelatihan, kepuasan dan motivasi karyawan RSU Muhammadiyah Darul Istiqomah Kendal ada pada kategori baik.Performance measurement is a very important factor for a hospital-based on national service standards that have been determined by the government, namely assessing performance from a financial aspect. The purpose of this study was to analyze, test and measure the performance of Muhammadiyah Darul Istiqomah Kendal General Hospital by using 4 perspectives in the Balanced Scorecard. The type of research used is a case study. The population in this study were all employees and patients/families of Muhammadiyah Darul Istiqomah Kendal Hospital from 2019 to 2020. The data collection techniques used were questionnaires and interviews. Data analysis techniques used are quantitative and qualitative analysis. Based on the results of the study it is known that from a customer perspective, customer retention and customer satisfaction at Muhammadiyah Darul Istiqomah Kendal General Hospital are in the good category. Meanwhile, from internal business processes, it is necessary to improve internal business processes at Muhammadiyah Darul Istiqomah Kendal General Hospital, especially from the BOR, ALOS, NDR and GDR side. Meanwhile, from the perspective of learning and growth, employee retention, level of training, employee satisfaction and motivation of Muhammadiyah Darul Istiqomah Kendal Hospital are in a good category.","PeriodicalId":31922,"journal":{"name":"Jurnal Riset Ekonomi dan Bisnis","volume":"5 6","pages":""},"PeriodicalIF":0.0000,"publicationDate":"2024-01-17","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"0","resultStr":"{\"title\":\"Analisa kinerja RSU Muhammadiyah Darul Istiqomah Kendal dengan metode balance scorecard\",\"authors\":\"A. Kurniawati, Ardiani Ika Sulistyawati, Kesi Widjajanti\",\"doi\":\"10.26623/jreb.v16i3.8122\",\"DOIUrl\":null,\"url\":null,\"abstract\":\"Pengukuran kinerja merupakan salah satu faktor yang sangat penting bagi sebuah rumah sakit dengan didasarkan pada standar nasional pelayanan yang sudah ditentukan oleh pemerintah yaitu menilai kinerja dari aspek keuangan. Tujuan penelitian ini adalah untuk menganalisa, menguji dan mengukur kinerja RSU Muhammadiyah Darul Istiqomah Kendal dengan menggunakan 4 perspektif dalam Balance Scorecard. Jenis penelitian yang digunakan adalah studi kasus. Populasi dalam penelitian ini adalah seluruh karyawan dan pasien/keluarga pasien RSU Muhammadiyah Darul Istiqomah Kendal pada tahun 2019 sampai dengan tahun 2020. Teknik pengumpulan data yang digunakan adalah dengan kuesioner dan wawancara. Tekjnik analisis data yang digunakan adalah analisis kuantitatif dan kualitatif. Berdasarkan hasil penelitian diketahui bahwa dari perspektif pelanggan, retensi pelanggan dan kepuasan pelanggan RSU Muhammadiyah Darul Istiqomah Kendal masuk dalam kategori baik. Sementara dari proses bisnis internal, perlu adanya perbaikan proses bisnis internal di RSU Muhammadiyah Darul Istiqomah Kendal terutama dari sisi BOR, ALOS, NDR dan GDR. Sedangkan dari perspektif pembelajaran dan pertumbuhan, retensi karyawan, tingkat pelatihan, kepuasan dan motivasi karyawan RSU Muhammadiyah Darul Istiqomah Kendal ada pada kategori baik.Performance measurement is a very important factor for a hospital-based on national service standards that have been determined by the government, namely assessing performance from a financial aspect. The purpose of this study was to analyze, test and measure the performance of Muhammadiyah Darul Istiqomah Kendal General Hospital by using 4 perspectives in the Balanced Scorecard. The type of research used is a case study. The population in this study were all employees and patients/families of Muhammadiyah Darul Istiqomah Kendal Hospital from 2019 to 2020. The data collection techniques used were questionnaires and interviews. Data analysis techniques used are quantitative and qualitative analysis. Based on the results of the study it is known that from a customer perspective, customer retention and customer satisfaction at Muhammadiyah Darul Istiqomah Kendal General Hospital are in the good category. Meanwhile, from internal business processes, it is necessary to improve internal business processes at Muhammadiyah Darul Istiqomah Kendal General Hospital, especially from the BOR, ALOS, NDR and GDR side. Meanwhile, from the perspective of learning and growth, employee retention, level of training, employee satisfaction and motivation of Muhammadiyah Darul Istiqomah Kendal Hospital are in a good category.\",\"PeriodicalId\":31922,\"journal\":{\"name\":\"Jurnal Riset Ekonomi dan Bisnis\",\"volume\":\"5 6\",\"pages\":\"\"},\"PeriodicalIF\":0.0000,\"publicationDate\":\"2024-01-17\",\"publicationTypes\":\"Journal Article\",\"fieldsOfStudy\":null,\"isOpenAccess\":false,\"openAccessPdf\":\"\",\"citationCount\":\"0\",\"resultStr\":null,\"platform\":\"Semanticscholar\",\"paperid\":null,\"PeriodicalName\":\"Jurnal Riset Ekonomi dan Bisnis\",\"FirstCategoryId\":\"1085\",\"ListUrlMain\":\"https://doi.org/10.26623/jreb.v16i3.8122\",\"RegionNum\":0,\"RegionCategory\":null,\"ArticlePicture\":[],\"TitleCN\":null,\"AbstractTextCN\":null,\"PMCID\":null,\"EPubDate\":\"\",\"PubModel\":\"\",\"JCR\":\"\",\"JCRName\":\"\",\"Score\":null,\"Total\":0}","platform":"Semanticscholar","paperid":null,"PeriodicalName":"Jurnal Riset Ekonomi dan Bisnis","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.26623/jreb.v16i3.8122","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"","JCRName":"","Score":null,"Total":0}
Analisa kinerja RSU Muhammadiyah Darul Istiqomah Kendal dengan metode balance scorecard
Pengukuran kinerja merupakan salah satu faktor yang sangat penting bagi sebuah rumah sakit dengan didasarkan pada standar nasional pelayanan yang sudah ditentukan oleh pemerintah yaitu menilai kinerja dari aspek keuangan. Tujuan penelitian ini adalah untuk menganalisa, menguji dan mengukur kinerja RSU Muhammadiyah Darul Istiqomah Kendal dengan menggunakan 4 perspektif dalam Balance Scorecard. Jenis penelitian yang digunakan adalah studi kasus. Populasi dalam penelitian ini adalah seluruh karyawan dan pasien/keluarga pasien RSU Muhammadiyah Darul Istiqomah Kendal pada tahun 2019 sampai dengan tahun 2020. Teknik pengumpulan data yang digunakan adalah dengan kuesioner dan wawancara. Tekjnik analisis data yang digunakan adalah analisis kuantitatif dan kualitatif. Berdasarkan hasil penelitian diketahui bahwa dari perspektif pelanggan, retensi pelanggan dan kepuasan pelanggan RSU Muhammadiyah Darul Istiqomah Kendal masuk dalam kategori baik. Sementara dari proses bisnis internal, perlu adanya perbaikan proses bisnis internal di RSU Muhammadiyah Darul Istiqomah Kendal terutama dari sisi BOR, ALOS, NDR dan GDR. Sedangkan dari perspektif pembelajaran dan pertumbuhan, retensi karyawan, tingkat pelatihan, kepuasan dan motivasi karyawan RSU Muhammadiyah Darul Istiqomah Kendal ada pada kategori baik.Performance measurement is a very important factor for a hospital-based on national service standards that have been determined by the government, namely assessing performance from a financial aspect. The purpose of this study was to analyze, test and measure the performance of Muhammadiyah Darul Istiqomah Kendal General Hospital by using 4 perspectives in the Balanced Scorecard. The type of research used is a case study. The population in this study were all employees and patients/families of Muhammadiyah Darul Istiqomah Kendal Hospital from 2019 to 2020. The data collection techniques used were questionnaires and interviews. Data analysis techniques used are quantitative and qualitative analysis. Based on the results of the study it is known that from a customer perspective, customer retention and customer satisfaction at Muhammadiyah Darul Istiqomah Kendal General Hospital are in the good category. Meanwhile, from internal business processes, it is necessary to improve internal business processes at Muhammadiyah Darul Istiqomah Kendal General Hospital, especially from the BOR, ALOS, NDR and GDR side. Meanwhile, from the perspective of learning and growth, employee retention, level of training, employee satisfaction and motivation of Muhammadiyah Darul Istiqomah Kendal Hospital are in a good category.