Virtualization and Online Engineering of the Administrative Services in Universities

Virtualization and online engineering of services are emerging as key themes that will profoundly influence society and industry in the near and distant future. This paper focuses on the transformation of administrative services in universities into virtual services through online engineering. This transition presents challenges not only to universities in Bulgaria but also worldwide. Given the significant impact of technology on the daily operations of universities, it is evident that the digital divide is an issue worthy of investigation. Disparities in the adoption of online administrative services can and will lead to inconsistencies in the economic development of universities. This article aims to explore some of the challenges associated with virtualization and online engineering of administrative services in universities and offers insights into how to address them.