人们为什么使用 ChatGPT？探索用户使用生成式人工智能对话的动机

Q2 Computer Science

First Monday Pub Date : 2024-01-03 DOI:10.5210/fm.v29i1.13541

Marita Skjuve, P. B. Brandtzaeg, Asbjørn Følstad

{"title":"人们为什么使用 ChatGPT？探索用户使用生成式人工智能对话的动机","authors":"Marita Skjuve, P. B. Brandtzaeg, Asbjørn Følstad","doi":"10.5210/fm.v29i1.13541","DOIUrl":null,"url":null,"abstract":"Generative conversational artificial intelligence (AI), such as ChatGPT, has attracted substantial attention since November 2022. The advent of this technology showcases the vast potential of such AI for generating and processing text and raises compelling questions regarding its potential usage. To obtain the requisite knowledge of users’ motivations in adopting this technology, we surveyed early adopters of ChatGPT (n = 197). Analysis of free text responses within the uses and gratifications (U&G) theoretical framework shows six primary motivations for using generative conversational AI: productivity, novelty, creative work, learning and development, entertainment, and social interaction and support. Our study illustrates how generative conversational AI can fulfill diverse user needs, surpassing the capabilities of traditional conversational technologies, for example, by outsourcing cognitive or creative works to technology.","PeriodicalId":38833,"journal":{"name":"First Monday","volume":null,"pages":null},"PeriodicalIF":0.0000,"publicationDate":"2024-01-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"0","resultStr":"{\"title\":\"Why do people use ChatGPT? Exploring user motivations for generative conversational AI\",\"authors\":\"Marita Skjuve, P. B. Brandtzaeg, Asbjørn Følstad\",\"doi\":\"10.5210/fm.v29i1.13541\",\"DOIUrl\":null,\"url\":null,\"abstract\":\"Generative conversational artificial intelligence (AI), such as ChatGPT, has attracted substantial attention since November 2022. The advent of this technology showcases the vast potential of such AI for generating and processing text and raises compelling questions regarding its potential usage. To obtain the requisite knowledge of users’ motivations in adopting this technology, we surveyed early adopters of ChatGPT (n = 197). Analysis of free text responses within the uses and gratifications (U&G) theoretical framework shows six primary motivations for using generative conversational AI: productivity, novelty, creative work, learning and development, entertainment, and social interaction and support. Our study illustrates how generative conversational AI can fulfill diverse user needs, surpassing the capabilities of traditional conversational technologies, for example, by outsourcing cognitive or creative works to technology.\",\"PeriodicalId\":38833,\"journal\":{\"name\":\"First Monday\",\"volume\":null,\"pages\":null},\"PeriodicalIF\":0.0000,\"publicationDate\":\"2024-01-03\",\"publicationTypes\":\"Journal Article\",\"fieldsOfStudy\":null,\"isOpenAccess\":false,\"openAccessPdf\":\"\",\"citationCount\":\"0\",\"resultStr\":null,\"platform\":\"Semanticscholar\",\"paperid\":null,\"PeriodicalName\":\"First Monday\",\"FirstCategoryId\":\"1085\",\"ListUrlMain\":\"https://doi.org/10.5210/fm.v29i1.13541\",\"RegionNum\":0,\"RegionCategory\":null,\"ArticlePicture\":[],\"TitleCN\":null,\"AbstractTextCN\":null,\"PMCID\":null,\"EPubDate\":\"\",\"PubModel\":\"\",\"JCR\":\"Q2\",\"JCRName\":\"Computer Science\",\"Score\":null,\"Total\":0}","platform":"Semanticscholar","paperid":null,"PeriodicalName":"First Monday","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.5210/fm.v29i1.13541","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"Q2","JCRName":"Computer Science","Score":null,"Total":0}

引用次数: 0

摘要

自 2022 年 11 月以来，ChatGPT 等生成式会话人工智能（AI）引起了广泛关注。这项技术的出现展示了这种人工智能在生成和处理文本方面的巨大潜力，同时也提出了有关其潜在用途的令人信服的问题。为了对用户采用该技术的动机有必要的了解，我们对 ChatGPT 的早期采用者（n = 197）进行了调查。在使用和满足（U&G）理论框架内对自由文本回答的分析表明，使用生成式会话人工智能有六个主要动机：生产率、新奇感、创造性工作、学习和发展、娱乐以及社交互动和支持。我们的研究说明了生成式人工智能会话如何满足用户的不同需求，超越传统会话技术的能力，例如，将认知或创造性工作外包给技术。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

查看原文本刊更多论文

Why do people use ChatGPT? Exploring user motivations for generative conversational AI

Generative conversational artificial intelligence (AI), such as ChatGPT, has attracted substantial attention since November 2022. The advent of this technology showcases the vast potential of such AI for generating and processing text and raises compelling questions regarding its potential usage. To obtain the requisite knowledge of users’ motivations in adopting this technology, we surveyed early adopters of ChatGPT (n = 197). Analysis of free text responses within the uses and gratifications (U&G) theoretical framework shows six primary motivations for using generative conversational AI: productivity, novelty, creative work, learning and development, entertainment, and social interaction and support. Our study illustrates how generative conversational AI can fulfill diverse user needs, surpassing the capabilities of traditional conversational technologies, for example, by outsourcing cognitive or creative works to technology.

求助全文

通过发布文献求助，成功后即可免费获取论文全文。去求助

来源期刊

First Monday Computer Science-Computer Networks and Communications

CiteScore

2.20

自引率

0.00%

发文量

期刊介绍： First Monday is one of the first openly accessible, peer–reviewed journals on the Internet, solely devoted to the Internet. Since its start in May 1996, First Monday has published 1,035 papers in 164 issues; these papers were written by 1,316 different authors. In addition, eight special issues have appeared. The most recent special issue was entitled A Web site with a view — The Third World on First Monday and it was edited by Eduardo Villanueva Mansilla. First Monday is indexed in Communication Abstracts, Computer & Communications Security Abstracts, DoIS, eGranary Digital Library, INSPEC, Information Science & Technology Abstracts, LISA, PAIS, and other services.