Robin R Whitebird, Leif I Solberg, Meghan M JaKa, Joan M Kindt, Anna Bergdall, Mary Sue Beran, Melissa Winger
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Patient Experiences and Perceptions of Care Coordination in Primary Care.
Background: Understanding patient perceptions of care coordination in primary care can help improve responsiveness to patients' needs, outcomes, and quality of care.
Purpose: The purpose of this study was to explore patient experiences and perceptions of care coordination in primary care.
Method: Interviews with 13 patients from 10 clinics were conducted and analyzed using directed content analysis.
Results: Three primary themes arose: care coordinators provide a gateway to accessing needed care; patients needed and valued the support and trusted advice of their care coordinators; and patients valued care coordinators' help with navigating, engaging, and educating them about their care.
Conclusions: Understanding what patients value in care delivery can help frame a vision for a more responsive approach in delivering primary care, as well as create a pathway to quality improvement, moving toward a truly patient-centered focus in primary care.
期刊介绍：
Journal of Nursing Care Quality (JNCQ) is a peer-reviewed journal that provides practicing nurses as well as nurses who have leadership roles in nursing care quality programs with useful information regarding the application of quality principles and concepts in the practice setting. The journal offers a forum for the scholarly discussion of “real world” implementation of quality activities.
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