环境因素在物流服务网络冲突处理策略中的作用

IF 3.6 4区 管理学 Q2 BUSINESS
Seda Özcan, Bengü Sevil Oflaç
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引用次数: 0

摘要

目的 在企业对企业的互动中,冲突是不可避免的,考虑不同变量的冲突处理策略可以改善参与者的决策过程。本研究旨在揭示权力和临界点在物流服务网络冲突处理研究中的作用。 设计/方法/途径 采用 2 × 2 主体间实验设计,设计了四种不同的情景。160 名物流服务参与者填写了一份在线问卷。使用 SPSS 28.0 程序对数据进行方差分析和配对样本 t 检验。研究结果在涉及高低权力动态的比较情景中,与低权力和低临界度情况相比,高权力和高临界度情况下的个体更倾向于主导策略。然而,当面临同时具有高权力和高危急性特征的特定情况时,行动者倾向于首先优先采用整合策略,然后依次采用支配策略和义务策略。值得注意的是,统计分析显示,临界度与权力之间在整合、强制和主导冲突处理策略方面没有显著的交互效应。 原创性/价值 本研究采用实验方法,探讨了在物流服务网络中的企业间环境下,临界度和权力作为决定冲突处理策略的背景要素。本研究对权力动态、冲突临界性和冲突处理策略之间关系的认识具有开创性意义。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
The role of contextual factors in conflict handling strategies in logistics service networks

Purpose

In business-to-business interactions, conflicts are inevitable, and conflict-handling strategies that consider different variables improve the decision-making process of actors. This study aims to reveal the role of power and criticality in conflict-handling research in logistics service networks.

Design/methodology/approach

A 2 × 2 between-subject experimental design with four different scenarios was used. One hundred sixty logistics service actors completed an online questionnaire. Data were analyzed with ANOVA and paired sample t-tests using the SPSS 28.0 program.

Findings

In comparative scenarios involving high and low power dynamics, individuals with high power and high criticality situations are more inclined to favor the dominating strategy compared to low-power and low-criticality contexts. However, when faced with specific circumstances characterized by both high power and high criticality, actors tend to prioritize the integrating strategy initially, followed by the dominating and obliging strategies in that order. Notably, the statistical analysis revealed no significant interaction effect between criticality and power concerning the integrating, obliging and dominating conflict-handling strategies.

Originality/value

This study used an experimental approach to investigate criticality and power as contextual elements in determining conflict-handling strategies in an inter-firm environment within logistics service networks. This study is particularly groundbreaking in its knowledge of the relationship among power dynamics, conflict criticality and conflict-handling strategies.

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来源期刊
CiteScore
6.60
自引率
25.80%
发文量
143
期刊介绍: The Journal of Business & Industrial Marketing (JBIM) publishes research on new ideas concerning business-to-business marketing, that is, how one company or organization markets its goods/services/ideas to another company or organization. It is a valuable source for academics, directors and executives of marketing, providing them with new, fresh insights which are applicable within real life settings. JBIM''s emphasis on insistence of proof is one of the cornerstones of its success and its reputation. Contributors to the journal must not only present new theories or ideas, but also back them up with research. In the process, many myths are exploded, philosophies reinvented and the scene set for topical debate on critical issues in B2B marketing. The B2B landscape evolves and so does the research that explores the emerging features and properties of B2B markets. From 2019 the journal hosts the IMP Forum that invites research advancing the boundaries of B2B marketing. Prior research has evidenced that interactivity and interdependences characterize interorganizational business relationships. The Forum aims to bring out research that explores interactivity and interdependences in business relationships and their implications for marketing management, business development and for society at large. Coverage: -Competition and cooperation- Networks in business markets- Buyer behaviour – purchasing and supply management- Managing product offerings- New product development and innovation- Networks in business markets- Distribution and routes to market- Market and customer communication - Customer relationship management- Sales and key account management- Organizing for global markets -
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