同伴能分担焦虑吗？旅行同伴对危机情况下游客焦虑的影响

IF 4.3 3区管理学 Q1 HOSPITALITY, LEISURE, SPORT & TOURISM

Asia Pacific Journal of Tourism Research Pub Date : 2023-09-02 DOI:10.1080/10941665.2023.2282992

Huang Huang, Wenqi Ruan, Yong-Quan Li, Mei-Yu Wang

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引用次数: 0

摘要

摘要缓解游客焦虑对旅游危机管理至关重要。本研究基于情绪认知评估理论（CATE），通过三个情景实验分析了旅游同伴对游客在危机情况下焦虑的影响。结果表明：(1) 旅游同伴可以缓解游客在危机情境中的焦虑；(2) 感知到的风险和习得性无助感对这一过程有中介作用；(3) 良好的目的地声誉会削弱旅游同伴的作用。本研究揭示了危机情况下游客焦虑缓解的途径和干预机制。此外，它还为旅游危机应对和管理提供了实用指导。

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Can companions share anxiety? The effect of travel companions on tourist anxiety during crisis situations

ABSTRACT Relieving tourist anxiety is critical to tourism crisis management. This study analyzes the effect of travel companions on tourist anxiety during crisis situations through three scenario-based experiments based on the cognitive appraisal theory of emotion (CATE). The results indicate that (1) travel companions can relieve tourist anxiety during crisis situations; (2) perceived risk and learned helplessness mediate this process; and (3) a good destination reputation weakens the effect of travel companions. This study reveals the pathways and intervention mechanisms for tourist anxiety relief during crisis situations. Moreover, it provides practical guidance for tourism crisis response and management.

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来源期刊

Asia Pacific Journal of Tourism Research HOSPITALITY, LEISURE, SPORT & TOURISM-

CiteScore

6.80

自引率

4.00%

发文量

期刊介绍： Asia Pacific Journal of Tourism Research is the official journal of the Asia Pacific Tourism Association (Founded September 1995) and seeks to publish both empirically and theoretically based articles which advance and foster knowledge of tourism as it relates to the Asia Pacific region. The Journal welcomes submissions of full length articles and critical reviews on major issues with relevance to tourism in the Asia Pacific region.