互联网服务提供商选择标准调查:系统文献综述

Mohammed Naji, S. Thiruchelvam, Mohammed Khudari
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引用次数: 0

摘要

在当今竞争激烈的商业环境中,组织需要与战略伙伴合作,以较低的成本提供高质量的服务,以保持其有效性和效率。因此,供应链管理(SCM)的概念应运而生,以有效协调和管理组织内部以及所有外部参与方之间的财务、实物和信息活动。供应链管理必须考虑定性和定量因素,以确保可持续发展。本研究调查了从 2001 年到 2022 年影响互联网服务提供商(ISP)选择过程的指标和标准,以评估这些因素在多大程度上满足了当前决策者的要求。根据购买流程的变化进行文献综述并确定其是否适合选择互联网服务提供商是合适的。我们对上述期间发表的 51 篇文章进行了全面的文献综述,以确保涵盖最新的互联网服务供应商选择标准。结果表明,与成本和价格有关的标准的重要性有所下降,而质量、可靠性和性能等标准的重要性则有所上升,这一点从文献中反复提及可以得到证明。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
An investigation of Internet Service Provider selection criteria: A systematic literature review
In today’s highly competitive business environment, organizations need to collaborate with strategic partners to provide high quality services at lower cost to maintain their effectiveness and efficiency. Hence, the concept of Supply Chain Management (SCM) emerged to effectively coordinate and manage financial, physical, and information activities within organizations and among all participating external parties. Qualitative and quantitative factors must be considered in SCM to ensure sustainable development. The research investigates the metrics and criteria influencing the process of selecting an Internet service provider (ISP) from 2001 to 2022 to assess the extent to which these factors have met the requirements of current decision-makers. It is appropriate to conduct a literature review in light of the changes in the purchasing process and determine its suitability for choosing an ISP. A comprehensive literature review of 51 articles published during the above period was conducted to ensure coverage of the latest ISP selection criteria. The results indicate a decline in the importance of criteria related to cost and prices and an increase in the importance of criteria such as quality, reliability, and performance, as evidenced by their repeated mention in the literature.
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CiteScore
4.30
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