探索分析虚拟参照相互作用的自动方法

IF 1.3 4区 管理学 Q2 INFORMATION SCIENCE & LIBRARY SCIENCE
Clara Turp, Sandy Hervieux
{"title":"探索分析虚拟参照相互作用的自动方法","authors":"Clara Turp, Sandy Hervieux","doi":"10.1108/rsr-05-2023-0050","DOIUrl":null,"url":null,"abstract":"PurposeThis study aims to determine if automated coding with regular expression is a strong methodology to identify themes in virtual reference chat.Design/methodology/approachThe authors used a combination of manual and automated coding of chat transcripts for a period of two years to identify the categories of questions related to the new library system. This methodology enabled them to determine if regular expression accurately identified the topics of chat transcripts.FindingsThey discovered that regular expression is an appropriate method to identify themes in virtual reference interactions. This method enabled them to establish that patrons asked questions related to system changes in the weeks following their implementations.Originality/valueThis study highlights a new methodology for transcript analysis.","PeriodicalId":46478,"journal":{"name":"Reference Services Review","volume":null,"pages":null},"PeriodicalIF":1.3000,"publicationDate":"2023-11-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"0","resultStr":"{\"title\":\"Exploring an automated method for the analysis of virtual reference interactions\",\"authors\":\"Clara Turp, Sandy Hervieux\",\"doi\":\"10.1108/rsr-05-2023-0050\",\"DOIUrl\":null,\"url\":null,\"abstract\":\"PurposeThis study aims to determine if automated coding with regular expression is a strong methodology to identify themes in virtual reference chat.Design/methodology/approachThe authors used a combination of manual and automated coding of chat transcripts for a period of two years to identify the categories of questions related to the new library system. This methodology enabled them to determine if regular expression accurately identified the topics of chat transcripts.FindingsThey discovered that regular expression is an appropriate method to identify themes in virtual reference interactions. This method enabled them to establish that patrons asked questions related to system changes in the weeks following their implementations.Originality/valueThis study highlights a new methodology for transcript analysis.\",\"PeriodicalId\":46478,\"journal\":{\"name\":\"Reference Services Review\",\"volume\":null,\"pages\":null},\"PeriodicalIF\":1.3000,\"publicationDate\":\"2023-11-28\",\"publicationTypes\":\"Journal Article\",\"fieldsOfStudy\":null,\"isOpenAccess\":false,\"openAccessPdf\":\"\",\"citationCount\":\"0\",\"resultStr\":null,\"platform\":\"Semanticscholar\",\"paperid\":null,\"PeriodicalName\":\"Reference Services Review\",\"FirstCategoryId\":\"91\",\"ListUrlMain\":\"https://doi.org/10.1108/rsr-05-2023-0050\",\"RegionNum\":4,\"RegionCategory\":\"管理学\",\"ArticlePicture\":[],\"TitleCN\":null,\"AbstractTextCN\":null,\"PMCID\":null,\"EPubDate\":\"\",\"PubModel\":\"\",\"JCR\":\"Q2\",\"JCRName\":\"INFORMATION SCIENCE & LIBRARY SCIENCE\",\"Score\":null,\"Total\":0}","platform":"Semanticscholar","paperid":null,"PeriodicalName":"Reference Services Review","FirstCategoryId":"91","ListUrlMain":"https://doi.org/10.1108/rsr-05-2023-0050","RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"Q2","JCRName":"INFORMATION SCIENCE & LIBRARY SCIENCE","Score":null,"Total":0}
引用次数: 0

摘要

目的本研究旨在确定使用正则表达式进行自动编码是否是一种识别虚拟参考聊天主题的有效方法。设计/方法/途径作者在两年的时间里结合使用了手动和自动编码聊天记录的方法来识别与新图书馆系统相关的问题类别。这种方法使他们能够确定正则表达式是否能准确识别聊天记录的主题。研究结果他们发现正则表达式是识别虚拟参考资料交互中主题的一种适当方法。这种方法使他们能够确定读者在系统实施后的几周内提出了与系统变更相关的问题。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
Exploring an automated method for the analysis of virtual reference interactions
PurposeThis study aims to determine if automated coding with regular expression is a strong methodology to identify themes in virtual reference chat.Design/methodology/approachThe authors used a combination of manual and automated coding of chat transcripts for a period of two years to identify the categories of questions related to the new library system. This methodology enabled them to determine if regular expression accurately identified the topics of chat transcripts.FindingsThey discovered that regular expression is an appropriate method to identify themes in virtual reference interactions. This method enabled them to establish that patrons asked questions related to system changes in the weeks following their implementations.Originality/valueThis study highlights a new methodology for transcript analysis.
求助全文
通过发布文献求助,成功后即可免费获取论文全文。 去求助
来源期刊
Reference Services Review
Reference Services Review INFORMATION SCIENCE & LIBRARY SCIENCE-
CiteScore
3.20
自引率
10.00%
发文量
16
期刊介绍: Reference Services Review (RSR ) is a quarterly, refereed journal dedicated to the enrichment of reference knowledge and the advancement of reference services. RSR covers all aspects of reference functions, including automation of reference services, evaluation and assessment of reference functions and sources, models for delivering quality reference services in all types and sizes of libraries, development and management of teaching/learning activities, promotion of information literacy programs, and partnerships with other entities to achieve reference goals and objectives. RSR prepares its readers to understand and embrace current and emerging technologies affecting reference functions, instructional services and information needs of library users.
×
引用
GB/T 7714-2015
复制
MLA
复制
APA
复制
导出至
BibTeX EndNote RefMan NoteFirst NoteExpress
×
提示
您的信息不完整,为了账户安全,请先补充。
现在去补充
×
提示
您因"违规操作"
具体请查看互助需知
我知道了
×
提示
确定
请完成安全验证×
copy
已复制链接
快去分享给好友吧!
我知道了
右上角分享
点击右上角分享
0
联系我们:info@booksci.cn Book学术提供免费学术资源搜索服务,方便国内外学者检索中英文文献。致力于提供最便捷和优质的服务体验。 Copyright © 2023 布克学术 All rights reserved.
京ICP备2023020795号-1
ghs 京公网安备 11010802042870号
Book学术文献互助
Book学术文献互助群
群 号:481959085
Book学术官方微信