A Proposal for a Study of the Process Aspect of the Integrated Lifelong Treatment of Healthcare to Patients

Healthcare is in crisis. On the one hand, the population is ageing, on the other hand, we are faced with a lack of resources: human, spatial and financial. That means that we have to make the health system more efficient. During a period of treatment, patients come into contact with a variety of health providers at different levels of the health system. That leads to the gaps between different instances of treatment. According to experiences in other fields, such as industry, a process-oriented view of health treatment could be one of the components of a successful solution. We wonder: How does viewing the medical treatment a patient receives throughout their life as a process affect the gaps between different instances of treatment?