Using a digital app to monitor the effects of sexual harassment on mental health

Purpose Sexual harassment on public transport puts women at risk of mental health problems, apart from disrupting their lives and the harmful social consequences. This is especially the case for Pakistani women, for whom sexual harassment has been on the rise for the past decade. This study aims to explore how Pakistani women use strategies to cope with sexual harassment when using public transport and its mediating role in their issues with mental health. Design/methodology/approach Given that the data collection task on such a culturally sensitive topic was crucial, a mobile application for anonymized data collection was used, which appeared to be an effective strategy. Using the mobile application, 1,054 women who use public transport submitted their responses; however, the analysis is based on 250 usable responses. Their experience of harassment was measured using the Sexual Harassment Experience Questionnaire, their mental health using the Depression Anxiety Stress Scales and their coping strategies by the Brief Cope Inventory. Findings The results indicate that adaptive coping is a significant negative mediator between sexual harassment and mental well-being, whereas maladaptive coping is non-significant. Adaptive coping, i.e. “Acceptance” to admit the reality that the problem exists with all, and “Religion” to seek help spiritually to deal with the problem. Unfortunately, the findings show no suitable coping means to deal with the impact of sexual harassment on women who travel on public transport. This study also illustrates that using the right technologies can encourage participants to submit responses for culturally sensitive topics. Originality/value This study provides insight into the experience of street harassment in Pakistani women and how it is related to mental health. This study also explores the role of adaptive and maladaptive coping as an intervening variable between street harassment and mental health.