Assessing the Impact of Academic Librarians upon Student Satisfaction through Reference Desk Interactions: A Preliminary Pilot Study

Abstract

In the column below, the author discusses the process of developing a pilot project report as a working document to help assess the impact of academic librarians upon student satisfaction through reference desk interactions in an academic library setting. This preliminary study examines the process of developing a pilot project procedure that supports academic involvement in institutional learning. The author presents data and commentary on the procedures of designing the process, pilot testing the solution, and exploring any necessary enhancements for future success in an effort to improve library management and to impact student success. This pilot project was developed after research development stimulated by administrative encouragement to demonstrate and confirm which library practices and resources contribute to institutional priorities and impact student learning. This study includes potential considerations for library leaders and library staff as a result of changing practices and environments. The author’s conclusions discuss how academic library services, expertise and resources contribute to desired outcomes of faculty support and student success.